Job Description

Are you looking for a flexible role in a welcoming environment? We are seeking a reliable and professional Out of Hours Bank Receptionist to join our team supporting our out of hours service in South West London. This is an excellent opportunity for someone who enjoys interacting with people, has strong organisational skills, and can maintain a calm, friendly presence during quieter or unexpected shifts outside of regular hours.
As an Out of Hours Bank Receptionist, you will be the first point of contact for visitors and callers, managing the front desk with professionalism and care. You'll assist with basic enquiries, ensure security protocols are followed, and support the smooth running of the service during evenings, weekends, and holiday periods. If you're adaptable, trustworthy, and keen to contribute to an essential community service, we'd love to hear from you.
This role will be based at either:
OOH Base, Urgent Treatment Centre, Queen Mary's Hospital, Roehampton Lane, London SW15 5PN
Oak Lane Medical Centre, 6 Oak Lane, Twickenham, Middlesex, TW1 3PA
OOH base, Phlebotomy Department, Kingston Hospital, Galsworthy Road, Kingston-Upon-Thames KT2 7QB
What you'll be doing
What you will need:

• Excellent telephone manner and communication skills, both written and verbal.
• Excellent organisational and administration skills, with previous admin experience and a strong customer service focus.
• Computer skills - particularly Excel and Word - with an understanding of confidentiality/data protection.

What you will get:

• Pay: 12.21-18.33 per hour (depending on shift)
• Free online and face-to-face training.
• Opportunities for ongoing training and career progression into other operational roles within our services.
• Practice Plus Group benefits including online shopping discounts and vouchers, pension, free eye tests, cycle to work schemes and more.

What we'll look for in you

• Good general education
• Good organisational & administration skills
• Ability to work effectively under pressure
• Accuracy and attention to detail
• Effective telephone manner
• Good computer skills and familiarity with word / email packages

All Locations
South West London OOH All Locations is a required field
Position
Administration and Business Support
Advertising Salary
12.21-18.33 per hour
Vacancy Type
Casual/Bank
Schedule Type
Part Time
Rewards & Benefits
Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Training & Development
Tailored CPD training delivered via our bespoke Learning Management System.
Extensive training courses accessible via Practice Plus Group Skills Academy.
Great development and career progression opportunities.
At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.

Skills Required