Job Description

BANK - Telephonist/Receptionist



Based at Redwoods Centre Shrewsbury

Salary:

Band 2 pro-rata plus enhancements for unsociable hours



shifts include 7 days



630am-230pm



230pm-1030pm



We are looking for well-motivated and enthusiastic people to join an established team. The candidate must be a good communicator, able to work on own initiative and as part of a team; and undertake a wide range of switchboard and receptionist duties including duties on reception for a busy mental health hospital.



The post holder will be expected to undertake shift work and must be prepared to cover at short notice.

Shift Pattern:

06:30 - 14:30



14:30 - 22:30



Experience is not essential, as full training will be provided although it would be advantageous for the applicant to have Microsoft Office skills.



This vacancy is a pivotal role within the Trust, therefore flexible and committed applicants are encouraged to apply.



Operate the Trust 24hr switchboard and to take relevant set actions in the event of system failure.

Operate and update the directory. Operate and control the staff paging systems. Operate the panic alarm systems. Receive and deal with general reception enquiries: this may include listening to and responding to

straightforward information or queries and enquiries dealing with visitors (staff, service users,

visitors, contractors), answering the telephones, taking and forwarding messages.

Undertake data inputting, general typing, clerical/administration duties and other tasks to support the

Facilities and Estates team.

Redirect confidential returned post that may be of a confidential nature, as required. Operate the centralised taxi booking service and to work collaboratively with taxi companies Receive samples from site and record / package for collection by external courier Undertake the receiving and issuing of bleeps, keys, panic alarms, ID's etc Follow local processes and procedures. Control security doors from the reception. Monitor CCTV screens

At MPFT we pride ourselves on staff wellbeing and development and can we offer you:



Our SOOTHE resources - supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent.



Counselling support and lifestyle information with advice on a variety of personal matters



"In our Gift" providing a platform for your voice to be heard to inform change



The opportunity to purchase additional annual leave



Opportunities for flexible working ( depending on the role )



Career development opportunities and coaching plus access to in house training programs



Innovative research training program entitled STARS (Supporting the advancement of Research Skills)



Child Care Vouchers Scheme



Recognition and engagement through our staff LOVE awards, LOVE long service awards and Staff Engagement Surveys



NHS discounts available via the Blue Card and Red Guava schemes



KEY RESPONSIBILITIES

All telephonists/receptionists will be required to have a general understanding and ability to carry

out all tasks below however some tasks may not be required at all locations:

Operate the Trust switchboard and to take relevant set actions in the event of system failure. Operate and update the directory. Operate and control the staff paging systems. Operate the panic alarm systems. Receive and deal with general reception enquiries: this may include listening to and responding to

straightforward information or queries and enquiries dealing with visitors (staff, service users,

visitors, contractors), answering the telephones, taking and forwarding messages.

Undertake data inputting, general typing, clerical/administration duties and other tasks to support the

Facilities and Estates team.

Redirect confidential returned post that may be of a confidential nature, as required. Operate the centralised taxi booking service and to work collaboratively with taxi companies Receive samples from site and record / package for collection by external courier Undertake the receiving and issuing of bleeps, keys, panic alarms, ID's etc Follow local processes and procedures. Control security doors from the reception. Monitor CCTV screens

Support Services

Officer

Telephony/

Reception

Supervisor

Telephonist/

Receptionist

Maintain records as required. Sort internal mail, Royal Mail delivery and frank outgoing post as required Undertake fire safety procedures such as silencing of main fire panel. Operate and Coordinate the

Fire Alarm when raised

Issue handbag locker keys and collect return keys. Liaise with the ward staff about service user movements (as applicable). Ensure that reception area is kept tidy and safe. Any cleaning duties are in line with schedule as

defined by the supervisor

Prioritise duties within own workload. Attend work related meetings and training. Provide advice or demonstrate work activities to team members, in order to deliver the level of

service required.

Provide information and advice to new starters, apprentices, trainees, work colleagues, managers,

contractors and customers (in line with level or role, training and experience)

Exchange routine information where appropriate and offer feedback where required Demonstrate activities to new starters, apprentices, trainees, support workers etc. and assist in

ensuring their health and safety

Complete required work records (maintain or provide to supervisor as required) Provide work related information to supervisor where required for data management. Complete legislative and Trust documentation where applicable (e.g. reporting accidents, adverse

incidents).

Provide work related information to supervisor where required for data management The post holder will be required to undertake surveys or audits, as necessary to own work; they may

occasionally participate in research and development activities.

Follows Trust policies and procedures in line with job role, advice available if required. Work in a positive work manner. Suggest new improved ways of working as required for own role Self-assure own work and where applicable sign off the work of others All staff will be required to act up, down and across (within own capabilities and training) as required

to ensure that an efficient and professional service is delivered at all times throughout the

Directorate and the Trust

Observe a personal duty of care in relation to equipment and resources used in the course of the

duties performed on a day to day basis

Use all Trust equipment and other property in a safe and appropriate manner Report any misuse of, or faulty equipment to the appropriate person The post holder will be required to follow policies in own role which are determined by others. The

post holder will have no responsibility for service development, but may be required to comment on

policies, procedures or possible developments.

The postholder will provide general non-clinical advice to staff, patients, clients, relatives or carers. The post holder is expected to have a clear understanding and share the Mission, Values and

Behaviours of the Trust which defines our culture. All staff are required to promote and adhere to

these.

Responsible for promoting a positive work culture. Responsible for maintaining own core competences and CPD register along with supporting

department wide training and development needs.

Other demands of the job:

Occasional exposure to distressing or emotional circumstances. The postholder will be required to use equipment essential to the role. * There may be frequent requirement for concentration with a predictable workload