Job Description

Bar Supervisor

Part Time - 32 hours per week, mix of shifts across evenings and weekends

Douneside House is a unique country house hotel. It is independently owned and operated by The MacRobert Trust, a charitable organisation which is based at The MacRobert Estate, Tarland, Aberdeenshire.

Douneside House won the Aberdeen City and Shire Thistle Award for

"Best Eating Experience 2024"

and was awarded

AA Inspector's Choice Hotel 2025

. We are a small team that loves providing an amazing guest experience that is personal to each person who visits. There are two on-site restaurants: the Conservatory restaurant (seating up to 40 covers) and the 3 AA Rosette Library restaurant (seating up to 14 covers).

About the role

We're looking for an experienced Bar Supervisor to serve and create memorable drinks, provide fantastic customer service, oversee the daily operations of our bar and support service in our restaurants.

Key Responsibilities

Welcome and interact with guests, providing friendly and professional service while offering drink recommendations

Ensure the smooth operation of the bar during your shift by preparing drinks efficiently and to a high standard, managing service flow and ensuring staff adhere to our policies

Assist in the development of exciting new drink menus

Train and mentor new staff in bartending techniques, customer service and food preparation. Ensure they are knowledgeable about the menu by providing ongoing training and feedback

Handle customer enquiries and complaints professionally, striving to provide a warm and welcoming experience for everyone

Maintain high standards of cleanliness and organisation within the restaurant and bar

Accurately handle payment transactions and ensure proper use of the payment system

Ensure compliance with licensing regulations and health and safety protocols

Provide food and beverage support in the restaurants as required.

Knowledge, Experience and Skills

Previous experience supervising a team or the ability to demonstrate strong leadership and motivation skills

Strong knowledge of wines, spirits and classic cocktails and happy to train others

Confident and outgoing personality

Excellent verbal communication and interpersonal skills, with the ability to interact confidently and professionally with guests and colleagues

Ability to set and maintain processes and business standards

Able to work under pressure during busy services and have strong organisational skills

A passion for working with others and creating luxury, memorable experiences for our guests

Collaborative attitude with the ability to work effectively with others in the hotel

Happy to "roll sleeves up" and provide hands-on support

Personal licence holder or able to gain certification

Our benefits

Up to 24,690 per annum (31,200 FTE) based on experience, plus gratuities (shared equally, paid monthly in addition to base)

Complimentary health club membership

Employer pension contributions of 5%

Discounted food, drink and stays

Employee Assistance Programme

30 days pro rata paid leave (rising to a max of 38 days, with service length)

Christmas and Boxing Day off

Quality shared accommodation may be available in the local village of Tarland.

Job Types: Part-time, Permanent

Pay: Up to 15.00 per hour

Expected hours: 32 per week

Additional pay:

Tips
Benefits:

Company events Company pension Discounted or free food Employee discount Health & wellbeing programme Life insurance On-site gym On-site parking
Work authorisation:

United Kingdom (required)
Work Location: In person

Expected start date: 01/07/2025