Job Description

A bartender at Bill's Cafe and Bar embarks on a journey beyond food and drinks service - they craft unforgettable guest experiences by hosting with flare and personality. With a dash of curiosity, a pinch of courage, and a splash of colourful energy, they consistently deliver exceptional guest service while maintaining a strong commitment to health and safety regulations.


They're dedicated to enhancing the entire guest journey, from the moment they walk in, to the time they leave, all while seizing opportunities to enhance sales and ensure smooth table turnover. No day is the same as a bartender; from serving drinks to making them - running food for guests and assisting with orders, being that welcoming host at the door, every day presents itself with a new challenge for you to flourish at in this fast-paced environment, but you take all this in your stride to ensure everyone leaves happy.

KEY RESPONSIBILITIES:

Good Knowledge of Menu and Restaurant Layout:

Acquire comprehensive knowledge of the full menu, promotions, drinks specifications, restaurant layout, and site-specific working practices.

Assist in receiving and storing deliveries:

Support the restaurant operations by assisting in the receiving and storage of deliveries following the correct handling and storage guidelines.

Take ownership of the bar:

Assume responsibility of the bar, showcasing a proactive and dedicated approach to duties. This involves overseeing tasks, managing responsibilities effectively, performing additional duties assigned by the management and contributing to the overall success of the restaurant operations.

Drinks Preparation Standards and Consistency:

The Bartender is dedicated to upholding Bill's standards, ensuring that every drink prepared maintains our commitment to quality and consistency. All food production is completed only following the Bill's Drinks Specs and procedures.

Support with floor shifts and duties

Being cross-trained on the floor to provide assistance when needed and support with creating unforgettable guest experiences leading to a flexible working environment.

Host with the Most:

Assisting in welcoming guests to the cafe and bar and giving that first great impression setting the tone for their visit.

Provide Feedback to Managers:

Provide feedback to managers regarding any guest comments, positive or negative, to enhance overall service quality.

Follow Allergy Procedures and Legislation Guidelines:

Always adhere to Bill's Allergy procedures and legislation guidelines, ensuring the safety of guests with allergies and dietary requirements.

Stay Informed of Company Updates:

Keep informed of all company and restaurant-specific updates by attending meetings or utilizing other communication channels.

Ensure Cleanliness of Front-of-House Areas:

Diligently maintain cleanliness in all front-of-house areas especially the bar, including regular checks on guest toilets, to present all indoor and outdoor restaurant areas in the best possible way.

Learn and Demonstrate Correct Procedures and Safe Working Practices:

Exhibit a commitment to continuous learning and adherence to correct procedures and operating systems. This includes staying informed about Bill's specific protocols and incorporating safe working practices into daily responsibilities.

Strictly follow ALL health and safety guidelines:

Actively put health and safety guidelines into practice, demonstrating a strict commitment to prioritizing the well-being of oneself and others in the restaurant. Ensure that safety measures are consistently applied to create a secure environment for everyone, including guests.

Collaborate with the Restaurant Team for Workflow Efficiency:

Work closely with the entire restaurant team to maintain a smooth and efficient workflow. This involves effective communication and cooperation to create a harmonious restaurant atmosphere.

Monitor Food and Drinks Timings and Specifications:

Closely monitor the timing and quality of food and beverages, promptly notifying managers of any potential issues or concerns.

Completion of ALL training requirements:

Take responsibility for completing all mandatory and job-specific training to perform tasks safely and correctly. Engage proactively in continuous learning to enhance job knowledge and contribute to a safe and efficient workplace. Assist the management team with all Bar and Drinks training as needed.

Prioritise Guest Service:

Always prioritize guest service, following guest service steps, and maintaining a positive attitude with a friendly smile.

E

fficient Opening and Closing Duties:

Maintain efficiency by completing all opening and closing duties for the restaurant meticulously. This ensures a smooth start and end to each day's operations, contributing to an exceptional guest experience.

ATTRIBUTES

CURIOUS

: The Bartender approaches their role with natural curiosity, always eager to understand and enhance processes, whilst acquiring new skills and techniques, as well as displaying a genuine care for the guests, fostering an innovative, guest-focused & dynamic bar and restaurant atmosphere.

COURAGEOUS

: In the face of challenges, the Bartender exemplifies courage and resilience, tackling tasks with determination, adapting seamlessly to fast-paced scenarios, and proactively addressing any issues to ensure the smooth functioning of the restaurant.

COLOURFUL

: Embracing diversity and respecting each team member, the Bartender brings vibrant, positive, and co-operative energy to the restaurant, fostering a collaborative and uplifting atmosphere. Strong attention to detail and a dedication to cleanliness.

Embody hospitality at your core, always approachable with a positive attitude and friendly smile. Possess good communication skills with the restaurant team, management and guests. Flexibility to work in shifts, including evenings and weekends. Recognize the physical demands of the role and display a strong work ethic. Efficient time management to cope with job demands. Adaptability to the fast-paced and dynamic restaurant environment, managing changing priorities and multitasking effectively. Demonstrate professional conduct: on and off the premises. Passionate about delivering drinks to the highest standard, consistently striving for excellence in every drink prepared. Eager to take on new challenges and displaying enthusiasm for self-development while continuously seeking opportunities to improve their skills and knowledge. Understanding fundamentals of bar and drinks knowledge in a professional restaurant environment.

Benefits & rewards

Staff food whilst on shift Continued Development and Training in role. Extra holiday allowance for length of service, up to 5 extra days after 5 years. Cycle to Work Scheme Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more.


INDFOH