Job Description

Career Area:

Strategy

:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title:

BCP Product Program Specialist (Product Support)

Salary:

63,500 - 78,000 depending on experience

Location:

Desford, Leicestershire

Contract

: Full time & permanent

The Opportunity

As a

Product Program Specialist

for you'll be at the forefront of product quality and customer satisfaction. This global role is responsible for gathering and prioritising feedback from customers and dealers to identify top product issues, drive improvements, and support strategic decisions. You'll collaborate closely with industry and rental teams to ensure timely responses to emerging concerns and provide coaching and training, while also owning data and communication processes for Cat products in the rental fleet. Your insights will help shape product development, reduce maintenance costs, and enhance the overall rental experience.

What you will do:

As

Product Program Specialist

, you are accountable for, but not limited to:

Oversee project processes and procedures, ensuring efficient execution and monitoring the productivity and performance of both the project team and overall delivery. Align and support business partners internally with data driven insights into product health and top customer issues Manage all aspects of assigned projects, including setting timelines, allocating responsibilities, tracking progress, and reporting outcomes. Ensure all project materials, deliverables, methodologies, and procedures meet quality standards and align with organisational goals. Prepare and present clear, insightful program-level reports to senior leadership, highlighting key milestones, risks, and opportunities for improvement.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

What You Can Demonstrate:

Level Extensive Experience:

Planning (Tactical & Strategic):

Skilled in developing and aligning short-term, tactical, and strategic plans that support wider business objectives. Able to translate departmental goals into actionable plans with clear links to long-term strategy.

Analytical Thinking:

Proven analytical skills with the ability to identify root causes, interpret complex data, and apply appropriate tools to inform decision-making. Comfortable using digital solutions to streamline processes and prioritise effectively.

Flexibility & Adaptability:

Confident working in fast-paced, changing environments, with a proactive approach to managing ambiguity. Supports others through change and adapts quickly to new challenges and ways of working.

Level Working Knowledge:

Influencing:

Skilled in presenting data-driven insights and engaging stakeholders to shape decisions. Understands organisational dynamics and communicates effectively to influence outcomes.

Relationship Management:

Builds and maintains positive working relationships with internal and external stakeholders. Experienced in managing expectations, resolving issues collaboratively, and fostering long-term partnerships.

What You May Have

Strong communication skills with the confidence to lead and drive change. Skills demonstrating working directly with dealers, customers, and cross-functional industry teams. Proven capability to train, support, and lead others effectively. Comfortable using Microsoft 365 and other relevant technologies. Understanding of New Product Introduction and Continuous Product Improvement processes.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

What You Will Get

One Company, Limitless Opportunities

Caterpillar is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments - Construction Industries, Resource Industries, and Energy & Transportation - and providing financing and related services through our Financial Products segment.


Careers at Caterpillar are limitless, we have opportunities in Engineering, Human Resources, Manufacturing, Marketing, Sales, Supply Chain and so much more. You can create the career you want. It's your time and talent, make it count.

Our Sustainability Commitment

Caterpillar has a long-standing commitment to sustainability, one of our five Values in Action. It is part of who we are and what we do. We actively lead sustainable green initiatives to preserve the environment, help reduce poverty with the Caterpillar Foundation and stay involved in the communities we help build.

Benefits

: 27 days annual leave + bank holidays, opportunity to buy and sell, 18% bonus, Car Allowance 625pm, Private Medical (employee), contributory pension scheme - Caterpillar will double the employee's contribution up to 10%, contributory share scheme - Caterpillar will match 50% of the employee's contribution, optional flexible benefits including access to private health and dental care plans, EV car lease etc

Travel

: up to 25% international travel

Posting Dates:

October 20, 2025 - October 30, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply


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