Job Description

Job Advert

Store / Location:

Selfridges Birmingham

Reports to:

Regional Manager

Salary:

Competitive base & uncapped commission

Benefits:

50% off products, ongoing training

Contract:

Full time

Hours Per Week:

40 Hours

WHO ARE WE?

Iconic British brand ghd is a global leader in high end professional hair styling tools and the UK's number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!


Merging science and innovation, with luxury beauty and style; ghd pioneers new technologies and beautiful designs to create the most technically advanced hair tools in the world. Developed by leading scientists in the dedicated ghd R&D laboratories in Cambridge, ghd tools deliver safer for hair heat styling and have become an essential part of the daily lives of professional hair stylists and consumers globally.


A trusted and loved brand, ghd sells 2 million stylers every year and 5 iconic ghd products are sold every minute. The award-winning ghd tools are used by 200,000 stylists around the world and sold in 30+ countries and more than 45,000 premium salons.


Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform lives with the power of a good hair day!

ABOUT THIS ROLE

The role of a supervisor is key to developing the business, ensuring a senior point of contact is available in the managers absence, building customer loyalty and driving sales revenue to achieve targets set and above. The successful candidate will be responsible for achieving sales targets, maximizing profitability, and ultimately growing sales revenue through raising the profile of ghd. The supervisor will be accountable for their line reports pending the size of the team, ensuring compliance and development of the team. They will also take ownership and responsibility of the business in the absence of the manager.

JOB ROLE AND RESPONSIBILITIES

Pro-actively drive sales and ensure that targets and KPIs are met and strive to exceed these and instilling a selling culture within the ghd space To assist and deputise for the ghd Manager in assessing and collating weekly/monthly sales figures and analysis of business, and report such information to key individuals as and when requested To share trading insights and take ownership of the team results Ensure the visual and commercial presentation of the retail concession is always maintained to the highest of standard and aligned to the marketing vision Maintain high standards of stock replenishment and ensure all items are on display and correctly priced, working with RM on forward demand stock needs Prepare and submit timely, accurate and complete reporting as requested by ghd management Build and maintain relationships with external brands and stores to drive and maximise marketing and eventing opportunities Develop a store social media presence through ghd owned platforms Attend all regional and company wide training, conferences and conference calls Ensure full compliance regarding till operation, refunds, and cash control, complying to host store regulations and rules Promote a positive work environment by maintaining a respectful workplace and following ghd and store procedures

REQUIREMENTS

Right to work in the location advertised Ability to travel when required

Essential:

Lead by example with enthusiasm and energy on a day-to-day basis, to deliver the Retail Strategy and ensure all work is completed to a high standard (accurate, timely, thoughtfully and in line with our brand) Customer centric and relentless about exceeding expectations Excellent timekeeping and attendance, and ability to understand the importance of information and activities that are confidential to the Company Demonstrate ownership and accountability Resilience and dynamic to the nature of changing trends, market and business needs Entrepreneurial mindset and enthusiastic about their career Highly presentable and well groomed to ensure a professional appearance Ability to work on own initiative as well as part of a team Supporting with on-boarding of future team members

Desirable:

Excel proficient Experience in Premium Retail/Beauty Halls Customer service experience

VALUES

We at ghd are proudly committed to our Company Values, and aim to attract and retain employees who live our Values.

Collaborative - We work together to create the extraordinary Creative - We foster creativity & excellence to create value for our brands and business Courageous - We are agile, entrepreneurial & we own our future Connected - We stay connected and ensure we are always consumer first * Committed - We are responsible for our impact on other & the planet.