Job Description

Overview

The Part-time Chantecaille Sales Consultant working 4 days a week will be the companies brand ambassador on the John Lewis, Oxford Street counter. The primary responsibilities are to provide outstanding customer service to each customer and to understand individual and team service goals. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrate and housekeeping duties.

CUSTOMER SERVICE AND PERFORMANCE

Achieve the targets set by the company as communicated by the Counter manager in respect of items per transaction/average sale and mix of business

Deliver the highest level of service to ensure every customer is provided with an excellent experience at counter.

EVENTS

Execute events according to the guidelines as directed by the Counter manager/Account executive/Head Office.

STOCK

Assist daily in stock, stock rotation and hygiene supplies replenishment and maintain appropriate levels throughout the day.

Ensure the drawers and storage areas are kept tidy and highlight any discrepancies or issues to the Counter manager

MAINTAIN THE WORK ENVIROMENT

Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for the next day's business.

Maintain a clean and organised work area, clean as you go.

Replace missing, finished or damaged products and equipment once authorised by the counter manager.

Maintain proper placement and condition of merchandise on counters, shelves and all stock holding areas.

Inform store management/Counter Manager of any store maintenance or Health and safety Issues, potential hazards or accidents.

TEAMWORK

Undertake specific tasks as given by the Counter Manager including administrate paperwork and services.

Work in conjunction with team members and the Counter manager to ensure of efficient running of the store.

Give great internal customer service and develop good working relationships with colleagues.

ADMINISTRATION

Assist with inventory counts.

Complete all administration accurately, legibly and on time.

POSITION QUALIFICATIONS

Retail experience, preferably in a customer focused, beauty environment.

Advanced knowledge of beauty products.

Proven track record of achieving sales targets.

Works well within a team, and independently

Ability to work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.

Able to work flexible hours including early and late shifts, weekends & bank holidays

Previous experience in luxury beauty industry and department stores desired but not limited to.

Beauty Therapy level 3 - desired but not essential

Job Types: Full-time, Permanent

Pay: 13.00-13.50 per hour

Expected hours: 37.5 per week

Additional pay:

Commission pay
Benefits:

Additional leave Company pension Employee discount Store discount
Schedule:

Weekend availability
Experience:

beauty sales: 1 year (required)
Work Location: In person