Job Description

Benefits Assessor

Offer ID:

74457

Job:

Support Functions / Admin Support

Contract type:

Permanent

Schedule:

Full-Time

Country:

United Kingdom

Working in partnership with North Tyneside Council, Equans is looking for a Benefits Assesor to join our team in Newcastle on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

The position is responsible for undertaking all aspects of administrative processing to deliver the full range of Revenue and Benefit Services. Ensure all work is dealt with in an accurate and timely manner and in accordance with all relevant statutory regulations, policies and procedures. Deliver excellent outcomes for customers and ensure adherence to agreed key metrics and KPIs that contribute to delivery of an efficient and effective Revenues and Benefits Service.

What will you deliver?

Provide high quality, timely and professional services through all customer contact channels. Verify, process and administer all aspects of Local Taxation including calculation of liability, award of council. Provide Billing, Collection and Enforcement in respect of all debts administered by the Revenues and Benefit Services. Contribute to the overall performance of the Revenues and Benefits Service by adherence to key metrics and KPI's to deliver excellent customer service. Ensure behaviours are aligned with EQUANS core values and competencies. Undertake a range of routines to maintain and update all Council Tax and National Non Domestic Rates (NNDR) accounts, adhering to key metrics and measures. Undertake a range of routines to maintain and update all Council Tax Support and Housing Benefit Cases, adhering to key metrics and measures. Undertake a range of routines to maintain and update all Sundry Debt accounts, adhering to key metrics and measures. Undertake interviews, inspections, court attendance, home visits and attend events as required. Undertake an effective recovery and enforcement service for all debts. Responsible for own personal development and assist in the skills training of other staff. Contribute to ongoing service development to improve quality and reduce the cost of delivery.

What can we offer you?

On offer is a competitive salary and benefit package, which includes;




24 days annual leave increasing to 25 days on completion of 2 years continuous service (+ public holidays). Life Cover equivalent to 1.5 times annual salary. Employee discount shopping schemes on major brands and retailers. Gym membership discounts. Cycle to work scheme. Holiday purchase scheme. 2 corporate social responsibility days per year. Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes. Attractive Employee Referral Rewards Scheme. Access to our growing employee networks. 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are you?

Experience of working with, understanding and meeting the needs of customers in a customer service environment (1 year minimum). Experience in a Revenues and Benefits Service (or equivalent e.g. DWP, Housing) is desirable, however full training will be given. Is motivated by and enjoys helping people. Demonstrates enthusiasm for imparting and sharing knowledge with others and helping to develop people.




This role includes a Basic DBS check therefore ability to pass is essential.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.




Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

Our ambition

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values--Accountability, Respect, Team Spirit, and Service Focus.




We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.




As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.


At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.


You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.


For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.





The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.

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Place:

Workplace : Newcastle upon Tyne United Kingdom

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