Job Description

Do you have innovative ideas to enhance the customer experience and service delivery?Are you passionate about working with customers and stakeholders to achieve positive outcomes in a dynamic and varied environment?Our PurposeThis is an exciting management post within the shared service arrangement between North and North East Lincolnshire Councils. This post forms part of a team specifically responsible for management of the Benefits Team at both councils. This post is full time and permanent.The RoleAs Benefits Team Manger you will be responsible for managing the customer experience within their area of responsibility ensuring service delivery meets customer centric service provision. You will also be responsible for managing the provision of the front facing benefits service delivery providing support for staff and customers both in person, online and by telephone. Information and advice given will cover all aspects of the LT&B Service but mainly concentrate on housing benefits and council tax reduction.If you enjoy working with customers and stakeholders to achieve positive outcomes in a busy and varied environment where you get the opportunity to be creative and innovative and are able to respond well to change and challenge, then we would like to hear from you.We are looking to recruit a Benefit Tax Team Manager who will be responsible for leading a team which delivers Housing Benefit, Council Tax Support and discretionary assistance for both North and North East Lincolnshire Councils.About YouIdeally candidates would have a sound knowledge of Benefit delivery and direct management experience and as we are continually striving to enhance the digital offer of our service our ideal candidate would have the experience of making the best use of technology to identify opportunities to enhance service provision. This is a challenging role which will stretch your communication, decision making, innovation and problem-solving skills.The role is classed as agile so the postholder may work from home or from good quality well maintained offices located in either Grimsby or Scunthorpe but there is the expectation of some travel between North and North East Lincolnshire council sites.Your ApplicationAll applicants are advised to carefully read the information provided in the Role Profile and Person Specification. If you require an informal discussion about the role, please contact Cindy Laherty via Cindy.Laherty@nelincs.gov.ukKey Dates
Interview date: W/C 2nd JuneWe want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.We reserve the right to close our adverts early if we have received a significant volume of suitable applications.As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.You will also have access to our exclusive RewardNEL platform.This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.Do you need support?If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.Your earnings go further in North East Lincolnshire, house prices are four times less than in London. Learn more about what our place has to offer at #FindYourSpaceGet to know us betterCheck out our and read about all of the exciting new developments we have in the pipeline.We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.

North East Lincolnshire Council