Job Description

Job Title: Bereavement Officer

Trust Location: Royal Berkshire NHS Foundation Trust

Location:

Royal Berkshire Hospital - London Road, Reading, Berkshire, RG1 5AN

Hours: 37.5 hours per week

Working Pattern: Monday - Friday ( 9:00 - 17:00)

Duration: 1 Month

What you'll be responsible for:

Job Summary:

The candidate needs to be aware the office is located in the same area as the mortuary as this might not be suitable for everyone.

The candidate would be expected to speak on the phone to bereaved relatives and may encounter difficult conversations.

Full training and supervision will be provided.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Key Responsibilities:

To provide comprehensive administration duties following the death of a patient ensuring legal requirements are met. To provide a professional and co-ordinated bereavement service to the relatives, carers, friends and legal representatives of patients who die in the Royal Berkshire NHS Foundation Trust, ensuring that they are dealt with in an empathetic, caring, professional and timely manner. To act as a source of advice and knowledge for relatives of deceased patients, health care professionals and Coroner and Registration services
Clinical

To communicate in a clear, calm and compassionate manner as the post holder will deal with a range of highly charged emotions and an equally wide range of people and needs on a daily basis. To maintain a professional attitude and demonstrate emotional composure in a potentially distressing and emotionally draining working environment. To communicate and liaise with both internal e.g. Doctors, nursing staff etc. and a wide range of external agencies including the Coroner and his Officers, the Police, Registrar's of Births, Deaths and Marriages, other NHS Trusts, General Practitioners and their staff, executors of the deceased, funeral directors and Foreign Embassies when a deceased person's wish is to be repatriated. Manage complex multi faith, multi-cultural and diverse relationships in a highly emotionally charged environment with people who may have no knowledge of the UK Death Certification process. To maintain confidentiality at all times. Use departmental IT systems for data entry and demonstrate working knowledge of the Data Protection Act and Trust policies relating to confidentiality. Review case notes to ascertain identity of Qualified Attending Practitioner (QAP) eligible to complete the Medical Certificates of Cause of Death (MCCD). Organise timely meetings between the QAP and the Medical Examiner (ME) to ensure MCCD and associated paperwork is completed correctly and accurately. Book appointments and conduct hospital viewings on deceased patients as per Trust and departmental policies. Full Training will be provide

You'll have the following skills/experience:

Experience:

Education & Training

Very good level of computer literacy
Experience:

Demonstrable experience in an admin role with knowledge of office procedures. Experience of working with bereaved families or working with people in sensitive and emotional situations Skills. Knowledge & Abilities: Knowledge of software packages e.g. Microsoft Office, Outlook, and Excel Very good telephone manner Ability to exercise own initiative and judgement Ability to work both as part of a team and individually Very good time management skills and the ability to meet deadlines. Flexible approach to duties Very good interpersonal and communication skills Ability to work well under pressure Demonstrate Trust CARE values Compassionate, Aspirational, Resourceful and Excellent. Understanding of data protection and confidentiality Empathetic

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates- work this week, get paid next week

Essential support when you need it- 24/7 365 days

- call us anytime

Multi locational

- work across neighbouring Trusts

Manage your shifts and timesheets on the go

- access your "My Bank" shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle

- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities

- Keep up with the essentials and more

Build holiday allowance for every shift you work

- your work life balance is important to us

Stakeholder pension scheme available

- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Job Types: Full-time, Temporary
Contract length: 1 month

Pay: 13.13 per hour

Expected hours: 13.13 per week

Work Location: In person

Reference ID: 83381