Job Description

About us

Here at boatfolk we share a passion for boating and getting people out on the water. As part of the UK leisure industry, we operate 11 marinas at locations in England, Scotland, Wales, and Northern Ireland. But we're about so much more than just marinas, whether it's our on-site yacht brokers, boat repairs services or hospitality offerings everything we do is about delivering the best possible experience for our boatfolk community.

To deliver that mission, we are looking for enthusiastic people who are passionate about the water, who love what they do and who will actively engage with our company values to drive constant improvement in the experience received by our customers and create inclusive places and communities where people can give boating a go.

When you join boatfolk you become part of a crew that care, not just about doing a great job but making a positive long-lasting impact. Whether it be through sustainability initiatives that challenge the boating industry or encouraging youth participation to welcome the next generation of boaters onboard. At boatfolk you're never short of opportunities to make a difference.

Our values inform our decisions and guide our behaviours, reflecting how our business operates in the communities we are part of. They are our promises to ourselves, to our customers and to each other and they are expected of everyone across our business, regardless of the position they hold.

Our values

Our values inform our decisions and guide our behaviours, reflecting how our business operates in the communities we are part of. They are our promises to ourselves, to our customers and to each other and they are expected of everyone across our business, regardless of the position they hold.

DETAIL

We focus on doing things right for our customers.

EXPERIENCE

Going beyond good service to put customers at the centre of all we do.

CARE

We care about each other, our customers and the environment.

COMMUNITY

We actively create inclusive places to bring people together.

CHALLENGE

Be fearless, give it a go!

Portland Marina

One of the largest marinas in the boatfolk group, Portland marina is a true one-stop-shop for boaters with wet berthing, dry stack, fuel berth and fully serviced yard. We strive to meet our customer's every need with our boatcare repair and maintenance team and boatpoint brokerage for boat sales. The marina is home to the 'Salt' restaurant, a venue with a vibrant atmosphere. Portland marina is the perfect place to quench your thirst at the end of a long day on the water! With a warm and welcoming crew and a vibrant boating community, we bring together boaters from all walks of life.

Our backdrop is the historic Portland Harbour, once an important naval base and the home of Team GB's Olympic sailors, with views out over the Purbeck hills and UNESCO World Heritage Jurassic Coast. The perfect launch point for seafaring adventures big and small.

About the role

We are seeking a dedicated and experienced Berthing Master to join our team. This role is critical in ensuring the smooth and efficient operation of berthing activities in the marina. The role involves overseeing the mooring and departure of vessels, ensuring safety and compliance with regulations, and has responsibility for assisting Customers with all aspects of their berthing experience and to keeping site and facilities clean, tidy and well maintained.

Key responsibilities

Meeting and greeting berth holders and visiting yachts Ensure all berthing equipment is in good working order though the completion of routine inspections and report any maintenance needs. Daily Fuel reconciliation. Overseeing marina boat movements including the mooring of vessels and the completion of post use checks and cleaning of the marina's membership boat. Berth and yard patrols and recording of vessel movements and arrivals. Dealing with customer enquiries via telephone, email and VHF radio. This includes providing berthing quotes and marina information to potential berth holders. Collection of berthing fees and payments for marina services. Light maintenance duties on and around the marina. Enforce safety protocols and procedures to maintain a secure environment for all personnel and vessels. Maintain accurate records of all berthing activities, incidents, and communications. Act as the first responder to any emergencies, coordinating with relevant authorities and implementing emergency procedures as necessary. Support with allocation of appropriate size berths for boats, to optimise use of marina space. Assist with the execution of events for customers and the local community. Carry out various administrative tasks including using the company databases to communicate with customers and answer enquiries, process and reconcile bookings and payments accurately. Proactively facilitate clean, tidy, well maintained and safe pontoons, offices, washrooms and public areas, undertaking maintenance tasks such as pontoon plank replacement, painting, litter picking and pressure washing. From time to time you may be asked to help with boatyard or with other company functions reasonably requested by the Marina Manager/Line Manager.

Skills & Experience

A friendly and supportive team player with a positive mindset, 'can do' and flexible approach. Strong understanding of small commercial and leisure marina operations, safety protocols, and berthing procedures. Excellent verbal and written communication skills, with the ability to liaise effectively with various stakeholders. Strong problem-solving skills and the ability to remain calm under pressure. Familiarity with berthing software, CCTV systems, and other relevant technology. Relevant maritime certifications are highly desirable. Attention to detail when entering data and taking payments. Ability to swim essential. An RYA yachting or powerboating qualification is desirable, particularly Powerboat L2.

Working Hours and Environment

We are seeking to recruit a Berthing Master to cover the day shift on a rota basis (average 40 hours per week), which will involve working some weekends and bank holidays.

Benefits

Competitive salary 29 days' annual leave (including bank holidays) Bonus scheme, Employee benefits including a Health Cash Plan, Cycle to Work scheme, Employee Assistance Programme and Life Insurance. Discounts on berthing and boat sales. Contributory pension scheme. On-the-job and other development and training. Friendly and dynamic team working environment. Free car parking.
If you are an enthusiastic individual with great people skills and an ability to work well under pressure; and want to work in a role that supports our organisation's aim to provide a brilliant customer experience, this could be the role for you.

Job Types: Full-time, Permanent

Pay: 25,708.80 per year

Benefits:

Company pension Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Sick pay
Schedule:

Day shift Weekend availability
Ability to commute/relocate:

Portland, DT5 1DX: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 23/05/2025