Job Description

Additional Information

Job Number

25187605

Job Category

Food and Beverage & Culinary

Location

W London, 10 Wardour Street, London, England, United Kingdom, W1D 6QF

Schedule

Full Time

Located Remotely?

N

Position Type

Management

W LONDON - CONTROL YOUR BEAT

Located in Soho, W London owns the stage in the epicentre of the city's cultural core. Plugged in to the pulse of London's energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

THE B&F OUTLETS MANAGER

The B&F Outlets Manager is a key member of the B&F leadership team, responsible for the smooth day-to-day running of all food, beverage, and event operations across W London. Reporting directly to the Director of B&F, this role provides hands-on leadership across the department, ensuring operational excellence, brand consistency, and outstanding guest experiences. As part of the leadership structure, the role is expected to support and represent the Director of B&F when required, maintaining continuity and momentum across outlets and service operations.


As part of the B&F leadership team, the B&F Outlets Manager embodies the energy, confidence, and creativity that define W London. They lead from the front -- connecting teams, inspiring innovation, and ensuring every guest touchpoint delivers on the promise of the brand. Whether overseeing a buzzing bar or a high-profile event, they bring rhythm, style, and precision to every

WHAT YOU BRING

Minimum 5+ years of progressive leadership experience in luxury or lifestyle F&B operations. Proven track record overseeing multiple outlets and event operations. Strong financial acumen and analytical ability. Natural leader with presence, charisma, and an ability to inspire diverse teams. Experience supporting senior leadership roles within hospitality. Deep understanding of brand identity and guest experience delivery. Degree or diploma in Hospitality or Business preferred.

YOUR ROLE IN THE SPOTLIGHT

Leadership & Departmental Support

Support the Director of B&F in implementing the strategic direction and operational goals for the department. Lead daily coordination of all outlets, ensuring service standards, profitability, and guest satisfaction targets are met. Provide leadership presence on the floor and act as a key point of contact for both team members and guests. Collaborate with outlet leaders, Culinary, and Events teams to deliver seamless guest experiences. Represent the Director of B&F as needed to maintain leadership coverage and operational consistency.

Operational Management

Manage all B&F outlets, including restaurants, bars, in-room dining, and event operations. Ensure service delivery meets W's bold, contemporary standards across all touchpoints. Oversee staffing, scheduling, and floor leadership during service periods. Maintain operational efficiency through proactive problem-solving and real-time decision-making. Monitor product quality, service flow, and guest satisfaction across outlets.

Event Operations

Partner with the Events and Culinary teams to plan, staff, and execute on-property events. Lead operational delivery for functions, activations, and private events, ensuring brand consistency and guest satisfaction. Monitor event profitability, costs, and staffing efficiency. Attend BEO meetings and ensure seamless communication between the Events, Culinary, and Operations teams to deliver consistent and flawless service execution. Ensure all setups, service standards, and guest communications align with W London's creative brand identity. Anticipate guest and organizer needs, providing proactive solutions on the floor.

Guest Experience & Brand Standards

Act as a visible floor leader and brand ambassador, maintaining a strong presence across all outlets. Handle guest feedback and ensure service recovery is executed promptly and professionally. Maintain high guest satisfaction scores and foster repeat visitation. Drive engagement and personalization through guest interaction and team empowerment.

People Leadership & Development

Lead, coach, and inspire outlet managers, supervisors, and service teams. Support recruitment, onboarding, and performance management for all B&F outlet roles. Identify training opportunities and create a culture of ongoing learning and innovation. Promote teamwork, communication, and a vibrant working environment consistent with the W ethos.

Financial & Administrative Responsibility

Support the Director of B&F in budgeting, forecasting, and P&L analysis. Review financial performance for each outlet and event operation, identifying opportunities for growth. Drive revenue initiatives, upselling, and cost-control strategies. Ensure accurate billing, compliance, and reporting across the department.

Compliance & Standards

Ensure compliance with all licensing, health and safety, and food hygiene standards. Conduct regular service and brand audits, implementing corrective actions as needed. Maintain property SOPs and drive operational consistency across all B&F areas. Champion sustainability and ethical practices within operations.

YOUR EFFORTS, OUR APPRECIATION

Meals

- Tasty and Varied Complimentary Meals in our Green Room canteen.

Service Charge -

Paid each month!

Bonus Scheme

- 5-10% Bonus Plan

Learning and Growing -

Access to the best digital and classroom based training resources and cross exposure opportunities

Apprenticeships -

Opportunities to undertake an apprenticeship to support your development in your role.

Holiday

- 31 days of holiday including public holidays (enhanced holiday benefit based on length of service)

Uniform -

Complimentary dry cleaning.

Company Pension

Scheme -

Save for your future.

Take Care -

Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service

Celebrate

- Awards and Recognition Celebrations

BenefitHub

- Access to further discounts for shopping, cinema tickets, technology and more!

Events -

Monthly Calendar of Associate Focused & Fun Events

Long Service Recognition -

Dedicated appreciation events for when you reach career milestones within the company.

Global Marriott Hotel Discounts -

Accessible to you and your loved ones, travel the world with Marriott International.

Food & Beverage Discounts

- 20% Discount in all F&B outlets within Marriott Properties

Spa Discounts

- 30% discount in our Away Spa

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.