Job Description

Are you detail-oriented, Excel-savvy, and experienced in billing and customer service?

At Better, we pride ourselves on delivering exceptional service and seamless experiences for our customers. We are looking for a dedicated and enthusiastic Billing Administrator to join our dynamic team.

Benefits:

Opportunity to work in a dynamic and supportive team environment. 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off and a Christmas shutdown. Early finish Fridays Central Bournemouth location, just 2 minutes from the beach. Monthly staff awards with dinner and drinks at top local restaurants. Ongoing training and development opportunities. Enjoy events such as summer parties, Christmas celebrations, and access to an executive suite at a Premier League football club. Access to discount at popular retailers

Key Responsibilities:

Provide friendly, clear, and efficient support to customers with billing queries. Take ownership of billing issues, investigating and resolving them from start to finish with a customer-first approach. Process new agreements and contract upgrades accurately on our billing platform. Ensure all charges and billing details are correct, up to date, and easy for customers to understand. Explain personal billing information to customers in a straightforward and reassuring way. Set up and manage Direct Debits with care and accuracy. Support basic credit control tasks, including following up on missed payments in a professional and customer-focused manner.

What we're looking for:

Experience in billing or customer service Strong Excel skills, you're confident with spreadsheets and data Familiarity with Xero Accuracy, initiative, and great communication
Sound like a good fit? Apply now, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Referral programme
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person