Job Description

Join our Team as a Billing Analyst!

Location: Brockworth, Gloucester

Salary: 25,100 Per Annum

Hours: Monday- Friday 09:00-17:30

About the role:

Are you detail-driven, analytical, and ready to make a real impact in a fast-paced billing environment? As a Billing Analyst, you'll play a key role in ensuring accurate and timely billing across all divisions by managing call and line data records, resolving billing issues, and supporting continuous improvement initiatives. This is a fantastic opportunity to join a collaborative team where your problem-solving skills and commercial awareness will help shape the future of our billing operations.

What makes you a great fit:

Excellent verbal and written communication skills Strong attention to detail and high level of accuracy Proactive, customer-centric attitude with a can-do mindset Logical problem-solver with a calm, composed approach Intermediate Excel skills and ability to interpret technical data Motivated team player who enjoys working with others Able to prioritise workload and meet strict deadlines Commercially aware and confident in handling data Demonstrates integrity and professionalism under pressure Committed to continuous improvement and personal development

Key responsibilities:

Run reports and perform checks on customer charging using internal billing systems Investigate and resolve unbilled items and tariff issues Collect and validate CDRs and LDRs, identifying efficiencies Follow procedures to support live bill run sign-offs Assist in improving billing processes, including templating and data collection Support both Managed Billing and Wholesale Billing teams through cross-training Handle charge queries and assist with partner migrations Provide ad-hoc support and reporting as required Collaborate with the line manager on process improvements and reporting Ensure accurate and timely billing across all customer accounts

Perks for our People:

Holidays

: 25 days + bank holidays and buy/sell options

Other Leave

: Birthday day off, 12 paid hours for flexible use, Volunteer day

EV Scheme

: Lease a brand-new electric car

Lifestyle

: 9% combined pension contribution and 4x salary life assurance

Rewards

: Quarterly and annual employee awards, discounts on tech

Socials

: All-expenses-paid company events

Development

: In-House Training Academy

Wellbeing

: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values:

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.