Job Description

Description

firmus energy

(supply) is Northern Ireland's leading

natural gas provider

. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.

Joining firmus energy means becoming part of a dynamic and forward-thinking team with exciting opportunities for professional growth and development. We offer a collaborative work environment, competitive benefits, and the chance to make a meaningful impact in Northern Ireland's energy sector

About the Role:

Reporting to the Senior Billing Lead, the post holder will proactively support the Billing Department, specifically within the Customer Billing Team, providing first class customer care to post take on gas customers. The post holder will play a key role in billing activities, and will provide administrative support as required within the Billing Department.

Key Responsibilities

Demonstrating first class customer care delivered in line with company brand values, answer queries from customers and assist in resolving complaints Ensure domestic and commercial customers are billed accurately and on time, in line with the Codes of Practice and applicable licence requirements Process customer refunds, siteworks requests and sundry invoices Assist with tariff reviews Log and follow up on system faults ensuring errors are quickly rectified Provide technical support for Customer Services & Sales Departments Ensure data integrity is maintained within the billing system Set up direct debits / BACS / electronic funds transfers/ bank giro credits / customer refunds, including management of budget Direct Debits Rectify incorrect accounts Provide customers with consumption reports on request Processing telephone and online payments Assist with customer support projects as required (e.g. typing, mail shots, copying etc.) Undertake any additional duties as directed by the Billing Manager

Skills, Knowledge and Expertise

The post holder will demonstrate first class communication and interpersonal skills, with the ability to build and sustain good relationships across all departments. They will have excellent IT skills, and have a previous proven experience in a customer facing role within a financial environment.

Essential
Minimum 5 passes at GCSE level Grade C or above (or equivalent) including English & Maths Previous experience in customer facing role in a financial environment Excellent IT skills with experience in manipulating data on Excel Strong written communication and interpersonal skills, with a proven ability to develop relationships across all departments Highly motivated with a positive attitude Ability to work on own initiative and to prioritise workload

Desirable:Familiarity with customer account/billing processes Previous experience in a utility industry

25K Basic Salary +Bonus

Competitive Salary + Bonus and Benefits Dedicated development opportunities Training and upskilling support And More (See full list of benefits below)

Benefits

Private medical insurance Annual health checks Gym membership subsidy Annual flu jab voucher Employee assistance program Free on-site parking Electric car charging points Secure office space Coffee station Enhanced pension plan Life assurance Group income protection Enhanced maternity benefits Enhanced sick pay Recognition programs Dedicated development opportunities Training and upskilling support Long-service awards

About firmus energy

firmus energy

(supply) is Northern Ireland's leading

natural gas provider

. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.