Job Description

About us

Cambridge Fibre Networks Ltd (CFN) is a full-fibre telecom company based in Cambridge. We build our own full-fibre networks and offer both residential broadband and commercial telecom services, including internet, ethernet and dark fibre.

At Cambridge Fibre we serve our local community through exceptional customer service and quality. Our local team lives and works in and around Cambridge and is dedicated to delivering reliable, high-speed internet with the best support in the industry. We take pride in our quick response times and the minimal need for technical support due to our robust network infrastructure.

We work closely with the government's Gigabit Voucher Scheme to provide free connections to rural communities, ensuring access to top-tier gigabit internet services. Our commitment to quality and service ensures that our customers receive the best possible internet experience.

The role

This is a part time role that could turn into a full-time position. You will be working in Cambridge Fibre's office. Ideally you will live in the local area.

About you

As a Billing Coordinator/Customer care assistant you are

Highly organised. Has previous experience in a customer service or administrative role. Excellent communication skills, both verbal and written, with a customer-first approach. Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment. Basic understanding of billing processes, accounting principles, and customer retention concepts. Proficiency in computer applications, including Microsoft Office Suite and email management systems. Strong attention to detail and accuracy in data entry and record-keeping. Experience with Xero is a plus.

The responsibilities

Assist the billing team to ensure accurate accounts. Answer phone calls and respond to emails from customers regarding billing inquiries, service changes, and account updates. Assist customers in understanding their invoices, payment options, and billing policies. Process service change requests, and assist the Community Engagement Manager with upgrades, regrades, cancellations, and account adjustments.

Credit Control Support

Assist in monitoring accounts receivable aging reports and identifying overdue invoices. Follow up with customers regarding outstanding payments and payment plans, as directed by the credit control team. Document communication with customers regarding payment arrangements and update billing records accordingly.

Administrative Tasks

Maintain accurate and organised billing and customer records in accordance with company policies and procedures. Assist in generating and distributing invoices, statements, and other billing-related documents as needed. Collaborate with internal teams to ensure the timely resolution of customer inquiries and service requests. Handle administrative tasks related to installation scheduling. Ensure essential equipment is shipped to our customers on time before their installation date. Process broadband switch requests and handle any issues that may arise. Process phone number port requests and assist with any related complications.

Other

Cambridge Fibre is continuously growing and some other tasks may be required according to business needs.

The offer

Cambridge Fibre and its customer-first approach puts you right at the heart of our business. There has always been an important role for local telecom companies, and we are therefore keen to hire someone local, that possesses exceptional customer service skills.

We offer the successful individual a salary of 24,000 - 28,000 for 40 hours a week (depending on experience) or part-time candidates a pro rata salary for e.g. 20 hours a week for 12,000 - 14,000 annually. Wherever possible we prefer to promote diversity in the workplace.

The process

Please drop an email to careers@cambridgefibre.uk with your latest CV and a covering letter.

Job Types: Part-time, Permanent

Pay: 24,000.00-28,000.00 per year

Benefits:

Company pension On-site parking
Application question(s):

If you are interested in part-time work, please specify preferred working hours.
Education:

Certificate of Higher Education (preferred)
Experience:

Accounts Receivable: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Location:

Cambridge CB5 8LA (required)
Work Location: In person