Job Description

Description

About firmus energy

Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to net zero, and we're looking for passionate individuals to join us at the forefront of this change. As part of our team, you'll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.

About the Role

As Billing Manager for our electricity business, you will lead the setup and ongoing management of billing operations as we enter the electricity market. This is a newly created role, critical to ensuring accurate, compliant, and customer-focused billing processes from day one. You'll work closely with internal teams and external partners to build scalable systems and deliver a seamless billing experience. Supporting the company's mission of first class customer experience for homes and businesses, you will develop working practices that provide best-practice solutions for the company and customer, to make firmus energy the supplier of choice.

Key Responsibilities

Lead the design, implementation, development and management of electricity billing processes and systems. Manage and oversee all revenue protection activities, ensuring the business is protected from error and fraud. Ensure billing accuracy, timeliness, and compliance with electricity market regulations. Drive Billing initiatives and strategic projects, identifying opportunities for improvements and implementing those solutions within the billing operation. Develop strategic partnerships across the firmus energy management team, working closely with other internal departments to promote a culture of communication, continuous improvement and teamwork. Manage relationships with third-party vendors and regulatory bodies as needed. Management of external contracts with service providers and contractors, including SLAs, budget monitoring, procurement and contract preparation and negotiation. Monitor billing performance metrics and resolve discrepancies or issues promptly. Manage and support the Billing Operations teams, identifying development needs and delivering effective performance management.
Recruit and develop a high-performing billing team as the business scales. Prepare billing-related reports, audits, and forecasts for senior leadership.

Skills, Knowledge and Expertise

The Individual

The successful candidate will be a results driven, flexible and dynamic individual, who is comfortable working to and achieving agreed targets and budgets through initiative and proactivity. They will demonstrate leadership, communication and organisational skills at the highest level, and have a positive and proactive attitude to ensure delivery of agreed targets.

Skills & Experience

Proven experience in electricity billing operations at management level. Strong understanding of market messaging, regulatory compliance, and billing systems. Experience in management of external agencies and 3rd party contracts. Excellent analytical, problem-solving, and stakeholder management skills. Strong leadership and team-building capabilities. Familiarity with CRM and ERP systems used in the energy sector.

Desirable

Experience with dual-fuel billing environments. Experience in setting up new billing functions or leading transformation projects. Knowledge of customer lifecycle and revenue assurance processes

Benefits

Competitive Salary + Bonus and Benefits Hybrid working (3 days on site, 2 days remote) Dedicated development opportunities Training and upskilling support And More (See full list of benefits below)

Career Incentives & Benefits

Health & Wellbeing

Hybrid working options Private medical insurance Annual health checks Gym membership subsidy Annual flu jab voucher Employee assistance program

On-Site Facilities

Free on-site parking Electric car charging points Secure office space Coffee station

Financial Security

Enhanced pension plan Life assurance Group income protection Enhanced maternity benefits Enhanced sick pay

Career Progression

Recognition programs Dedicated development opportunities Training and upskilling support Long-service awards

Firmus Energy Supply is an Equal Opportunities Employer

About firmus energy

firmus energy

(supply) is Northern Ireland's leading

natural gas provider

. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.