Job Description

Job Overview

As a Billing Supervisor, you will play a pivotal role in overseeing the billing department's operations, ensuring accuracy and efficiency in invoicing processes. You will lead a dynamic team dedicated to providing exceptional service and maintaining strong relationships with clients. Your leadership will drive improvements in billing practices, enhance team performance, and contribute to the overall financial health of the organization. This role is a hands on role, whilst supervision is the position it is expected the successful candidate be directly involved in day to day tasks and processes.

What you'll do

Oversee the start and finish of the Telecom Billing process via Abillity. A Giacom product Oversee the start and finish of the Copier and Mailroom fixed and meter billing process via 2serv, soon to be migrated to Vantage Online. An Asolvi product. Monitor customer contractual obligations Manage SDR and CDR imports while reconciling the Supplier invoices with the NCS Purchase Ledger team Adopt the position of superuser for all services under NCS's software platforms Maintain, personal or managed by your team, all rates, pricing and troubleshooting of NCS's billing platforms Provide analysis and reporting on all cost control and optimisation of NCS's billing platforms Respond to adhoc report requests from the sales force and Directors Lead and mentor the NCS Billing Team Provide support and Training for all Billing platforms Achieve and maintain the accurate and timely production of all telecom invoice Work with existing managers to improve efficiency and resolve issues on any client contract Ensure timely feedback of updates and information for NCS customers and attend customer meetings if required. Ensure maximum productivity of the administration team to prevent records from not being obtained or checked over the course of a reporting period Promote best practice, competence, and continuous improvement when in all aspects of NCS service delivery. To support the business Service strategy and to deliver the required customer service and financial performance

Basic qualifications

Proven experience in billing or accounts receivable management Familiarity with financial regulations and compliance standards desirable

Preferred qualifications

Proficiency in billing software and Microsoft Office Suite, particularly Excel Excellent analytical skills with attention to detail Knowledge of Billing platforms is desirable. NCS use Abillity, 2serv or Vantage Online, knowledge is not essential but desirable Strong communication skills, both written and verbal High working standards, accuracy in output of work

About us

NCS is proud to be one of the largest office technology providers in the UK and as such have strong relationships with some of the world's leading manufacturers which include Mitel, Panasonic, Lexmark, Toshiba and many more.

Job Types: Full-time, Permanent

Pay: 26,000.00-31,000.00 per year

Benefits:

Company pension Free parking On-site parking Referral programme
Work Location: In person