Job Description

London Permanent - Full Time
On Site



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About us

The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.



Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.


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The role

This role is an essential part of the Technical Operations Team, and the purpose of the role is to complete and support the risk capture and endorsement processing, ensuring the accurate and timely capture of appropriate data.


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Key accountabilities

Binding and Endorsement Processing

Ensure, maintain and be responsible for the entry and accuracy of data within the underwriting system of record from the underwriting slips and endorsements for inwards business across multiple Lines of Business. Forge strong working relationships with key stakeholders and take ownership for managing relationships with specific underwriting teams. Support the team initiative of improving the Binding and Endorsement Operational function by reviewing existing processes and creating efficiencies. Manage and resolve Binding and Endorsement Queries promptly and accurately using the Query management tool and regular face-to-face communication with Underwriters and Underwriting teams and email and TEAMS communication with the outsourced processing teams. Provide technical support and training to outsourced service providers and become one of the SMEs for Fidelis MGU Binding and Endorsement Team.

Earnings

Liaise with the Actuarial team to ensure that all custom earning patterns are updated in the system of record by each month close.

Data Quality

Gain a high level of understanding of each Line of Business and their processes by attending learning sessions and communicating with the underwriters and underwriting assistants. Work closely with outsourced providers to ensure that Data quality and performance targets are met and issues are identified and addressed Ensure that all identified data quality errors are corrected by the following day, after they are discovered and define and implement corrective actions to prevent errors recurring.

Performance Monitoring & Reporting

Ensure full understanding of month end procedures and that all deadlines are completed in a timely manner. Review and respond to complex queries received from internal and external stakeholders in a timely and manner. Participate in key meetings and lead where required. Take ownership of relevant responsibilities ensuring that all the SLA's are met on time with no exceptions. Fully support both internal and external audits ensuring all action points arising from the audit are completed within given deadlines. Run and manage current and future reporting requirements and identify trends and areas for improvement. Work closely and support other Technical Operation teams to achieve team SLAs and objectives. Work with Underwriters and Credit Control team to resolve aged debt and unallocated cash queries. Identify and implement processes, procedures and training to outsourced service providers to improve Data quality. #

Skills & experience

Demonstrated Operations Experience. 5 years' experience in a similar operations role. 5 years' experience dealing with one of the following classes of business; Aviation, Marine, Property. 5 years' experience dealing with one of the following policy types: excess of loss, treaty, delegated authority insurance policy types. A practical understanding of Underwriting systems. Basic competency in MS Office applications: Word and Adobe Standard required. Advanced Outlook and Excel skills. Demonstrated ability to master new concepts quickly and take initiative with own personal development. Ability to develop relationships with key stakeholders both internal and externally across the Company. Must be able to self-lead and work effectively both independently and with teams. Demonstrated ability to deliver and manage accurate thoughtful detail-oriented work within tight deadlines. #

Other

The Fidelis Partnership Ethos

At The Fidelis Partnership, we aim to be different while making a difference.

We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence. Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space. We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader. We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals. We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.

Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.

Diversity, Equity & Inclusion

Diversity & Inclusion in the workplace

Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups We aim to maintain a focus on equal opportunities across all stages of hiring process We measure and minimise the pay gap where possible.

Bring Your Whole Self to Work

Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.



To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact

fidelis@avenciaconsulting.com

to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy.


Apply by 01/09/2025


Reference: FID01511