We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.
In this role, you will be the first point of contact for our customers, providing exceptional service and support.
Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction.
Be able to work as part of a team and individually
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely manner
Provide accurate information regarding products & services
Be able to use Canva & Capcut for Content creation & be able to post to socials
Maintain detailed records of customer interactions in the system
Collaborate with team members to improve processes and enhance the customer experience
Stay informed about product updates and company policies
Experience
Previous experience in this industry is essential
Strong communication skills
Proficiency in data entry with attention to detail
Ability to analyse customer needs and provide tailored solutions
If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.