Job Description

Block Management Administrator

Location:

York City Centre (walking distance from York Station)

Hours:

Monday - Friday, 8:30am - 5:00pm

Salary:

24,000 + Pension + 25 Days Holiday + Birthday Leave + Training Support

About Us

Pure Block Management is an established and growing block and estate management company with a strong reputation for reliability, professionalism and exceptional service. As our York portfolio continues to expand, we're introducing a new role to support our York office and ensure our standards remain consistently high.

This role is ideal for someone who thrives in a fast-paced, detail-driven environment and enjoys working as part of a supportive, forward-thinking team.

Purpose of the Role

To provide administrative support, ensuring the smooth running of our block management operations, efficient communication with clients and leaseholders, and timely processing of key administrative tasks. This role plays a vital part in maintaining compliance, service quality and overall operational efficiency.

Key Responsibilities

Communication & Customer Service

Handle incoming telephone calls, providing clear, professional and helpful responses. Manage email inboxes, ensuring prompt and accurate replies. Draft, issue and record correspondence with clients, leaseholders and contractors. Support with scheduling and occasionally attending out-of-hours meetings.

Administration & Office Support

Oversee key management, logging and issuing keys in line with company procedures. Manage postage, incoming mail and document distribution. Maintain organised records, files and document systems across the portfolio.

Financial Administration

Raise works orders and process contractor invoices. Support with financial review tasks and reconciliation checks. Assist with arrears management and credit control processes.

Operational Support

Chase contractors for updates on outstanding works. Log, track and monitor updates through block management CRMs. Assist with day-to-day portfolio coordination and administrative duties.

Compliance Administration

Work remotely alongside the Compliance Manager to support statutory inspections, documentation management and general compliance record accuracy. Help ensure all compliance-related information is filed promptly and correctly.

Skills & Competencies

Strong customer service focus with a confident, friendly communication style. Excellent organisational skills and high attention to detail. Proactive approach to workload and problem-solving. Ability to work well as part of a team. Proficient in Microsoft Word and confident using digital systems. Able to prioritise effectively in a busy environment.

Experience & Qualifications

Strong administrative experience is essential. Property experience is desirable but not essential. Training provided, including support with systems, compliance and industry knowledge.

Why Join Us?

You'll be part of a growing team within an established, trusted company. We invest in our people, provide comprehensive training, and encourage a culture where accuracy, teamwork and professionalism matter--but where a bit of personality is always welcome.

If you're organised, motivated and enjoy keeping a busy office running smoothly, this role will suit you perfectly.

Job Types: Full-time, Permanent

Pay: 24,000.00 per year

Benefits:

Additional leave Company events Company pension Free flu jabs
Work Location: In person