Job Description

https://www.serlimited.com/job-search/6851-bms-key-account-manager/building-services/london/job 2025-07-04 14:04:40 2025-07-31 SER Limited Job Ref 99764
Job Views 9
Description
Key Account Manager - BMS Service & PPM Maintenance Contracts
Location: Essex, Sussex & London (Hybrid / Field-Based)
Salary: 50,000 - 60,000
Benefits: Company car or car allowance, fuel card, 25+ days holiday, pension, private healthcare, life assurance, laptop/mobile, structured bonus plan, training & development opportunities
Contract Type: Full-time, Permanent
About the Role
My client, a leading provider of BMS service and maintenance solutions, is seeking an experienced Key Account Manager to manage and grow a portfolio of Service & Planned Preventative Maintenance (PPM) Contracts across Essex, Sussex and London.
This is a field-based, client-facing role where you'll take ownership of key accounts, ensuring contract compliance, client satisfaction and commercial growth. You will play a vital role in managing service delivery, renewals, and identifying upsell opportunities within the BMS environment.
Key Responsibilities

• Manage a portfolio of BMS Service & PPM contracts across the South Eastregion

• Act as the key point of contact for existing clients, leading performance reviews and driving client satisfaction

• Monitor KPIs and SLAs, taking proactive steps to address any service issues

• Develop and present proposals for contract renewals, upgrades, or additional services

• Collaborate closely with service delivery teams to ensure high-quality execution of maintenance works

• Maintain strong financial oversight across accounts, including forecasting and profitability

• Support business development by identifying new opportunities within existing client sites

Candidate Profile
My client is looking for a commercially minded professional with a background in technical service environments-particularly within BMS, HVAC, or facilities management.
Essential Skills & Experience:

• Proven experience in managing service-based contracts

• Strong understanding of BMS systems (e.g. Trend, Siemens, Tridium, Honeywell)

• Excellent client relationship and stakeholder management skills

• Commercial acumen with the ability to spot opportunities and influence decision-making

• Full UK driving licence with the flexibility to travel across Essex, Sussex, and London

Desirable:

• Experience working for or with FM providers, building services contractors, or BMS integrators

• Previous technical experience in BMS service, commissioning, or maintenance

Salary & Benefits
My client offers a competitive package designed to attract high-performing professionals: