Job Description

Overview

We are seeking a professional and personable Booking Advisor/Viewerto join our team. This role involves managing appointment bookings, providing excellent customer service, and assisting clients in selecting suitable viewing options. The ideal candidate will possess strong communication skills, be organised, and have a keen eye for detail. Fluency in multiple languages, particularly Spanish and English, is highly desirable to effectively serve our diverse clientele. This paid position offers an excellent opportunity to develop your customer service and administrative skills within a dynamic environment.

Responsibilities

Manage incoming enquiries via phone, email, and online platforms with professionalism and courtesy Book appointments for property viewings, ensuring accurate data entry into the booking system Provide information about available properties and viewing schedules to prospective clients Upsell additional services or viewing options where appropriate to enhance customer experience Maintain organised records of bookings, client interactions, and follow-up actions Assist clients in selecting suitable viewing times that align with their preferences and availability Follow up with clients post-viewing to gather feedback and encourage further engagement Utilise analysis skills to identify trends in client preferences and improve booking processes

Experience

Proven experience in data entry, administrative support, or customer service roles Multilingual abilities are advantageous; fluency in both Spanish and English is preferred Strong communication skills with excellent phone etiquette and interpersonal abilities Ability to analyse information effectively to optimise booking procedures and client satisfaction Experience in upselling or promoting additional services is a plus Familiarity with scheduling software or CRM systems is beneficial but not essential
This position offers an engaging work environment where your organisational skills and multilingual abilities will be valued. We welcome motivated individuals eager to contribute to a professional team dedicated to delivering exceptional service.

Job Types: Full-time, Part-time, Permanent

Pay: 24,420.00-63,413.45 per year

Experience:

Sales: 5 years (required)
Language:

English (required)
Work Location: In person