Job Description

Booking Clerk - 30 hours per week4 days per week, days TBC, 08:30 - 17:00
An opportunity has arisen for a Booking Clerk to join the Trust's centralised outpatient appointments team, working 30 hours per week.
Our Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.
Main duties of the job

• Handling inbound calls
• Booking, cancelling and rearranging Outpatient appointments
• Making outbound calls
• Maintaining a high standard of customer service
• Use of hospital systems to effectively support the management of the patient journey
• Managing clinic capacity
• Managing pending lists and wait times
• Processing new referrals from external and internal sources
• Managing theatre and secretary request spreadsheets
• Liaising with colleagues at all levels to ensure the patient journey is smooth
• To work in accordance with the Trust policies at all times

About us
The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within Torbay and South Devon Healthcare Foundation Trust.
The department handles approximately 500,000 calls a year and books approximately 500,000 appointments a year.
The teams are compromised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.
Why work with us
Date posted
10 February 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
xc2xa323,615 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
388-6910930-A&C
Job locations
Patient Access Centre
Bayview Basement
Torquay
TQ2 7AA
Job description
Job responsibilities
For the full details of the job description and person specification please read the attached documents. Job description
Job responsibilities
For the full details of the job description and person specification please read the attached documents.
Person Specification
Qualifications and Training
Essential

• Minimum of 4 x GCSE Grade A-C (including English) or equivalent

Desirable

• NVQ Administration Level 2 or equivalent

Knowledge and Skills
Essential

• Experience working with emails, spreadsheets and Microsoft packages
• Administrative or clerical experience
• Customer service experience
• Experience of working with the public sector or in a call centre environment
• Organisational and time management skills

Desirable

• Previous NHS experience
• Knowledge of PAS, E-Referral service, or Patient Target List (PTL)
• Knowledge of Referral to Treatment Targets (RTT)

Person Specification
Qualifications and Training
Essential

• Minimum of 4 x GCSE Grade A-C (including English) or equivalent

Desirable

• NVQ Administration Level 2 or equivalent

Knowledge and Skills
Essential

• Experience working with emails, spreadsheets and Microsoft packages
• Administrative or clerical experience
• Customer service experience
• Experience of working with the public sector or in a call centre environment
• Organisational and time management skills

Desirable

• Previous NHS experience
• Knowledge of PAS, E-Referral service, or Patient Target List (PTL)
• Knowledge of Referral to Treatment Targets (RTT)