Job Description

Booking Coordinator - Out of Hours Weekends (Saturday 13:30 - 22:00,

Sunday 13:30 - 22:00

)

About The Role

Due to our ongoing growth, were looking for Booking Coordinators to join our team to help fulfil client bookings and send the right interpreter to client jobs.



As a Booking Coordinator, based in the Operations Department, you will provide support to all areas within the business, as well as communicating with our interpreters and clients. The role offers a great opportunity to learn a wide variety of skills within a fast-paced growing area of the business.



We are looking for highly organised, self motivated, quick thinking individuals to join our successful and ever expanding team. The ideal applicant must be a dynamic individual who has the ability to work under pressure, multitask and is a great communicator and takes pride completing tasks to a high standard.



This role is an excellent starting point within the business, giving the successful candidate the opportunity to look behind the scenes of a fast-growing Language Service Provider.

Main Duties & Responsibilities

To manage a large amount of inbound & outbound calls in a professional manner, booking interpreters onto relevant jobs, resolving queries and liaising with other departments Calling clients showing great telephone etiquette and customer care Ensuring an interpreter is present for every booking Build rapport with clients and interpreters Multitasking between calls, alongside handling a large volume of emails from clients and interpreters Prioritising tasks within the team, showing organisation, quick thinking and flexibility Troubleshooting to ensure we provide the best possible service in unexpected scenarios

About You

Previous experience of working in fast paced, pressurised environment (essential) Experience of working in a customer focused environment (essential) Effective listening, communication, and strong negotiating skills (essential) Excellent problem-solving skills Able to multitask and think critically Excellent attention to detail Can use initiative in a pro-active manner The ability to work independently and as part of a team Can take instructions and carry out tasks efficiently and to a high standard Good time keeping Social and outgoing and easily able to build relationships Proficient with all facets of MS Office Have an eagerness to learn and develop skills

What's In It For You?

Hybrid working post-training (4 days a week in office, 1 day at home) 22 days annual leave plus bank holidays, this increases with your service Refer and Earn - Employee referral scheme and bonuses Family Friendly - Enhanced Maternity and Paternity Pay and gift hampers for new parents Employee Experiences - Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions and long service awards. Activities for key inclusion events and wellbeing webinars. Internal employee recognition schemes such as employee of the month and end of year awards Training & Development Opportunities - A huge range of internal and external training available, including apprenticeships (levels 3,4 & 5) ESG & Sustainability - Cycle to work scheme, volunteering days, travel discounts and part of Manchester Liftshare Community platform Exclusive access to Westfield Health access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included - 24hr DoctorLine service, Gym Discounts, offers on a wide range of goods and services from hundreds of leading retailers, restaurants, and destinations. Mental health and Wellbeing Support - Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts. Access to mental health first aiders and much more Free breakfast, fresh fruit and tea & coffee provided daily

About Dals:

Everyone Understood


At Dals, we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.

Our People are our future. We take care of them.


Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world.

Disability Confident Commited employer Armed Forces Covenant pledger Ministry of Defense Employer Recognition Scheme Awardee Mindful Employer Able Futures Member Accredited Real Living Wage Employer Employers Network for Equality & Inclusion member

We warmly encourage applications from individuals of diverse backgrounds, including but not limited to race, gender, age, sexual orientation, disability, and veteran status. We believe that a diverse workforce enriches our organisation and contributes to our success.

Dals is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, and we welcome diversity in our workforce. If you require any adjustments during the application process, please do not hesitate to contact our recruitment team for assistance.

If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today! Applicants must be UK residents and by the start of employment and have permission to work in the UK. In addition, you are required to undertake a basic DBS check for this role.