Job Description

Position: Reservations Agent (Out of Hours 16pm - 12am/19pm-7am)

Department: Reservations

Effective: June 2025

Location: Remote

Working hours: Shift Rosters Apply - 5on 2off

Salary: 27,500 - 29,000 per annum depending on experience

Reporting to: Reservations Manager

About Us

: At DiamondAir, we specialise in delivering premium airport concierge services, ensuring seamless travel experiences for our clients. We pride ourselves on exceptional service, professionalism, and efficiency.

About the Role

: We are looking for a

Reservations Agent (Out of Hours) to join our dynamic team. In this role, you will be responsible for processing bookings, assisting clients with their requirements, and ensuring a smooth reservation experience in our 24/7 Reservations team.

Key Responsibilities:

Handle customer inquiries via phone, email, and online platforms.*
Ability to work independently and in team situations*
Process reservations accurately and efficiently.*
Provide expert advice on DiamondAir services, availability, and pricing.*
Maintain clear communication with internal teams to ensure a seamless delivery experience.*
Resolve customer issues promptly and professionally.*
Uphold company standards of excellence in customer service.*

What We're Looking For: ?

Strong communication skills - both written and verbal. ?

Previous experience in reservations, travel, or hospitality (preferred but not essential). ?

Excellent attention to detail and accuracy in processing bookings. ?

Ability to multitask and work under pressure in a fast-paced environment. ?

Proficiency in using booking systems or willingness to learn. ?

A team player with a positive attitude and professional demeanour.

Perks & Benefits: ? Competitive salary & performance incentives. ? Opportunities for career growth and development. ? Lifestyle benefits & discounts. ? Supportive and friendly work environment.

If you are

customer-focused, highly organised, and passionate about delivering outstanding service, we'd love to hear from you!

Key Pre-Qualifying Questions for a Reservations Agent

Experience with Reservation Systems*

Can you describe your experience with a reservation system?"

Handling Stressful Situations*

How do you handle stressful situations, such as a high volume of bookings or last-minute changes?

Managing Difficult Customers*

How would you deal with a difficult customer who is unhappy with their booking?

Ensuring Accuracy in Reservations*

What steps do you take to ensure accuracy when entering booking information?

Job Type: Full-time

Pay: 27,500.00-29,000.00 per year

Benefits:

Employee discount Free parking Referral programme
Schedule:

12 hour shift 8 hour shift Every weekend Night shift
Application question(s):

Key Pre-Qualifying Questions for a Reservations Agent
1. Experience with Reservation Systems
Can you describe your experience with a reservation system?"

2. Handling Stressful Situations
How do you handle stressful situations, such as a high volume of bookings or last-minute changes?

3. Managing Difficult Customers
How would you deal with a difficult customer who is unhappy with their booking?

4. Ensuring Accuracy in Reservations
What steps do you take to ensure accuracy when entering booking information?

Experience:

travel and Tourism: 3 years (required)
Work Location: Remote