Job Description

Job Title:

Patient Co-ordinator

Location:

Wolverhampton (Tettenhall Road clinic)

Hours:

Part-time or Full-time (flexible)

Salary:

Competitive, commensurate with experience

About Us:

Doll Aesthetics is a nurse-led aesthetics clinic based in Wolverhampton offering anti-wrinkle injections, dermal fillers and skin-boosting treatments. We pride ourselves on a medically-trained team, individually tailored client plans, and excellent customer care from consultation through to after-care. (dollaesthetics.co.uk)

Role Overview:

As Patient Co-ordinator, you will be the first point of contact for clients and play a key role in ensuring every guest experiences seamless, professional service from enquiry to treatment and follow-up. You will manage bookings, client enquiries (including social media messages), general admin duties and support the clinic team to maintain our high standard of client care.

Key Responsibilities:

Respond to client enquiries via telephone, email and social media (Instagram/Facebook) promptly and professionally Schedule consultations and treatments for clients in our Wolverhampton (and occasional Birmingham) clinic Manage client records, documentation and follow-up correspondence, ensuring confidentiality and compliance with clinic protocols Handle general administrative tasks: invoicing, payments, appointment confirmations, clinic stock re-order support, and filing Assist with social media message monitoring and lead qualification (identifying potential clients, liaising with nurses) Ensure clients receive appropriate after-care follow-up and maintain our reputation for excellent service Collaborate with clinical team to ensure smooth treatment flow, clinic scheduling and client satisfaction

Skills & Experience:

Excellent communication and interpersonal skills, friendly, professional manner Strong organisational skills with ability to multitask in a busy clinic environment Experience in administrative or customer-facing role (ideally in healthcare, aesthetics, or beauty) Comfortable working with social media enquiries and messaging platforms Proficient with computer systems, MS Office, email, booking/CRM software; accurate record-keeping Ability to maintain confidentiality in a medical/aesthetic setting Flexibility to work part-time or full-time, including some evenings/weekends if required

Why Join Us:

Be part of a growing, respected nurse-led aesthetics clinic with excellent client feedback and a strong brand in the West Midlands Opportunity to develop your career in the aesthetics industry, working closely with aesthetic nurses and advanced treatments Friendly, supportive team environment based in a modern clinic on Tettenhall Road, Wolverhampton. (dollaesthetics.co.uk) Flexible working hours to suit full-time or part-time availability

How to Apply:

Please submit your CV and a short cover letter outlining your suitability and availability (part-time/full-time) to

info@dollaesthetics.co.uk

. We will review applications and invite shortlisted candidates for interview.

Job Types: Full-time, Part-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company events Company pension On-site parking Private medical insurance
Ability to commute/relocate:

Wolverhampton WV6 0HS: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's (preferred)
Experience:

Social media management: 3 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person