Job Description

An exciting opportunity has opened up to join our team.



With demand on our services at an all time high the role our department provides has never been more critical.



Team Members are required to work on a rota system to cover



8.00am - 6.00pm Monday - Friday

As a Booking Clerk your main duties will cover:

Managing waiting lists by priority and date order



Booking those next on the list to a date and time that suits them



Answering and signposting general enquiries from patients calling our appointments line



Working collaboratively with the directorate team to ensure the capacity & demand balance is right



Organising your workload to meet our KPI's

To do this we need you to:

Be able to prioritise your workload effectively



Pride yourself on being organised



Have an excellent eye for detail



Be confident using a computer and Microsoft Office (in particular Excel)



Have an excellent telephone manner



Be able to communicate effectively and manage patient expectation



Strive to give our patients an excellent customer service



Be enthusiastic, resilient, confident, and committed

We will give you:

The chance to make a difference to people in our local communities



A mix of both office and home-working on a rota basis once training completed



A range of Monday to Friday shifts



Career development opportunities



The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.



As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.



In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.



To read more information about the advertised role, and the main job duties/responsibilities please open the and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk