Job Description

Bookings & Administration Assistant

Full Time | Monday - Friday, 9am-5pm

Location: New Lanark

New Lanark Trust and the New Lanark Mill Hotel are looking for an organised, enthusiastic, and proactive Bookings & Administration Assistant to support our day-to-day operations.

This role plays a key part in handling enquiries, bookings, and guest communication. It is an administrative role suited to someone who enjoys using their initiative, and takes pride in completing tasks accurately and efficiently.

Key Responsibilities:

Customer Contact & Enquiries

Answer incoming phone calls promptly and professionally Provide helpful and accurate information to callers and visitors Take messages and follow up where required Direct calls to relevant team members only when necessary

Enquiries & Follow-Up

Respond to general enquiries via phone, email, and online channels Record enquiry details and ensure follow-up actions are completed Maintain accurate logs and assist with enquiry tracking

Reservations & Bookings

Process hotel room bookings, visitor attraction group visits, conferences, and event reservations Input bookings into systems such as Rezlynx, Digitickets, and other platforms Send confirmations, take deposits/final payments, and update booking notes Ensure relevant teams have the correct booking information

Administration

Provide day-to-day administrative support to departments as required Assist with documents, schedules, and correspondence Maintain organised digital files and contribute to a tidy shared working system Monitor shared Google Sheets and update action lists to ensure tasks are completed

Digital & Communication Tasks

Respond to email enquiries and social messages in a timely, professional manner Assist with Mailchimp newsletters when required Support the creation of simple posters or graphics in Canva (advantageous but not essential)

About You

We are looking for someone who is:

Friendly, polite, and confident in communication Highly organised with strong attention to detail A self-starter who can carry out tasks without constant direction Comfortable working independently and managing their time each day Keen to streamline tasks and improve processes where possible Happy to support the wider team when needed Technically minded
Experience in office administration or hospitality bookings is essential.

Benefits

Work within a UNESCO World Heritage Site Supportive and welcoming team environment Opportunity to develop skills in bookings, hospitality, and admin Free parking & staff benefits onsite

Apply

If you enjoy helping people, staying organised, and taking pride in doing things well, we would love to hear from you.

Please submit your CV and a short cover letter.

Job Type: Full-time

Pay: 12.60 per hour

Expected hours: 37.5 per week

Benefits:

Discounted or free food Employee discount Free parking Gym membership
Work Location: In person