Job Description

Golf Club Name:

The North Berwick Golf Club

Title

: Bookings Manager

Reports to

: General Manager & Head Professional

Holidays:

28 days pro-rata

Remuneration:

In the region of 15 to 16 per hour, along with a competitive package commensurate with experience will be offered.

The North Berwick Golf Club is one of the longest established golf courses in the world and golf has been played over the West Links since the 17th century. A long-standing championship venue, North Berwick has hosted The Open, Final Qualifying and many other prestigious and international Championships. We have over 700 members and welcome 9,000+ visitors each year.

We are looking to recruit an experienced Booking Manager to join our small Team in a fun and flexible working environment.

Role Profile

The primary objective of the Bookings Manager is to ensure that the Tee Time Bookings of the club are managed accurately and efficiently. Support the General Manager with regular bookings reporting as required and offer insights with bookings trends and statistics at the club. Deliver the role in a way that ensures that all responsibilities are fulfilled in the most efficient and customer-focused method possible. The key to the role is always directed to providing the primary customer service objective whilst managing the below responsibilities in such a way that positively affects the Member's Club, experience, perception or visitor experience.

Experience:

The successful candidate will have strong administration experience Have the ability to work effectively as part of a small, well-knit team whilst also having the ability to efficiently work alone Have proven written and oral communication skills An interest in sport, particularly golf, would be beneficial, but not essential

Key responsibilities

Day to day:

Administer advance bookings system Deal with enquires made for golfers to play the West Links Ensure the booking are entered into the bookings systems accurately Manage all correspondence in a timely manager Process and manage all payments Manage caddies, catering, hire club and any other ancillary item requests

Week to week:

Manage, maintain and enhance Tour Operator Partnerships Manage, prepare and set up tee sheets and the appropriate fees on the booking system Produce weekly Business on the Books reporting

Month to month:

Prepare month end revenue and rounds volume reports Assist the Finance Team in the preparation of monthly management accounts (Green Fee Figures) for discussion with the General Manager (GM) and Management Committee (MC)

Annually:

Assist in the preparations on the fixture list for the forthcoming year Identification of ways to improve processes and procedures Assist in the preparation of detailed annual budgets and revenue reporting

Additional responsibilities:

Provide GM with accurate and comprehensive bookings information and guide effective policy-making and financial strategising Oversee all bookings controls across the Club Ensure that all bookings controls are always adhered to Maintain and update the Club's Bookings Procedures and Policies Work closely with the Club's Administration Controller and support during absence To carry out any other reasonable tasks or duties as requested by the General Manager or Head Professional
Job Types: Full-time, Part-time, Permanent

Pay: 15.00-16.00 per hour

Additional pay:

Yearly bonus
Benefits:

Company pension Discounted or free food Life insurance
Schedule:

Day shift Monday to Friday
Work Location: In person

Application deadline: 01/06/2025
Reference ID: Bookings/NBGC