Job Description

THE COMPANY



Founded in 1775 in Paris by Abraham-Louis Breguet, Breguet is one of the oldest surviving watchmaking houses and pioneer of numerous inventions such as the tourbillon, the first automatic watch and the first wristwatch. Breguet initiated the neo-classical style in watchmaking with the introduction of guillochage and the renowned Breguet hands. His creation of a refined and legible design became the trademark of Breguet and has inspired the aesthetic and trends of many timepieces since.



This innovative spirit captivated numerous personalities from the world elites. Napoleon Bonaparte, Marie Antoinette, King George III, Sir Winston Churchill and Rossini are some of the notable Breguet clients.



JOB DESCRIPTION



The Boutique & Concession Manager motivates, coaches, and leads by example to ensure the consistently high level of client experience worthy of a Breguet timepiece. Working closely with the Brand Manager, the Head of Retail and HQ support functions, the Boutique & Concession Manager leads the teams across both locations to provide exceptional experiences for all clients - building long-term relationships and achieving sales targets.

Team Leadership

Lead, motivate and manage both sales teams, ensuring they are trained in product knowledge, customer service, and brand values. Conduct regular team meetings, providing performance feedback, and fostering a positive team environment. Define clear targets and responsibilities for each team member. Evaluate and support the development of the team through ongoing training in luxury retail, clientele, and selling techniques. Anticipate turnover and take the lead in recruitment of new staff. Manage team rosters, vacations and overtime.

Sales and Business Development

Ensure excellent client experience in boutique & concession and timely, pertinent follow-up of both prospective clients and existing clients in order to achieve sales targets. Propose, execute, and generate ROI on local activation events in line with the Brand Universe, either independently or with appropriate local partners. Together with Brand Manager, HQ Retail and CRM teams, develop effective strategies to ensure the development of genuine client relationships resulting in increased business opportunities.

Customer Experience

Deliver a world-class customer service experience by adhering to the highest standards of service. Offer bespoke consultations to clients, educating them on the craftsmanship, heritage, and technical features of timepieces. Ensure an exceptional and personalized shopping journey for each client, understanding their unique preferences and needs.

Boutique Operations & Administration

Guarantee the proper maintenance of the boutique & concession: cleanliness, proper visual displays and respect of VM guidelines. Ensure compliance with company policies, procedures, and safety standards. Make sure that all operating, H&S and security guidelines are understood and respected. Assure the security and proper maintenance of stock timepieces. Coordinate with suppliers, Logistics Department and HQ teams regarding product deliveries, restocks, and special collections. Oversee cash handling, reporting, and administrative tasks, ensuring accuracy in records and operations. Manage boutique & concession budgets and expenses, maintaining efficient operational costs.

Reporting & Analysis:

Track sales performance, inventory turnover, and customer feedback to assess the boutique & concession performances. Report on KPIs, sales trends, and customer insights to Brand Manager. Analyse and adjust strategies based on market conditions and client preferences.

Brand Representation

Be the face of the brand, upholding the values, image, and reputation of the Breguet brand at all times. Represent the brand in local events, VIP client events, and high-profile promotions. Develop relationships with high-net-worth individuals (HNWIs), watch enthusiasts, and collectors to build a loyal client base. PROFILE

Experience

Previous team management experience in luxury retail, preferably within the watchmaking, jewellery, or high-end fashion industries. Experience in leading successful team and driving sales in a competitive, high-end environment. Strong background in customer relationship management and clientele. Experience in a dual site management role would benefit, though not compulsory.

Skills

Collaborative approach with the ability to foster teamwork and a "can do" attitude. Entrepreneurial spirit to develop business and build long-lasting client relationships. Excellent communication, interpersonal, and presentation skills. Leadership and team management capabilities. Deep knowledge of the luxury watchmaking industry, including product features, craftsmanship, and watchmaking history. Strong interest in the universes of Fine Watchmaking and Arts de Vivre. Ability to foster relationships with VIP clients and build a strong customer base.

Attributes

Passionate about luxury timepieces and the craftsmanship behind them. Proactive, detail-oriented, and results-driven. High level of professionalism and discretion when dealing with high-profile clients. Intellectual curiosity and a passion for learning. Comfortable using Excel, Word, SAP.

Job location

New Bond Street 10

W1S 3SP London (London)

United Kingdom

Company address

The Swatch Group (UK) Limited

Building 1000

2nd Floor East Wing

The Royals Business Park

Dockside Road

GB-London E16 2QU