Job Description

Application closing date
01/10/2025
Location
Halifax
Salary
Scale 2, SCP 4, 25,185 per annum, pro rata
Package
20 hours per week, permanent, annualised hours
Job category/type
Council

Job description

Post Ref: CC580

Please note: Internal at risk or redeployee applicants will be seen in the first instance.





The Victoria Theatre is one of Yorkshire's Arts venues and sits within Public Services of Calderdale Council. We strive to deliver a varied arts and entertainment programme with professional artists, local Amateur Dramatic Society's, and Community groups.






The Victoria Theatre is looking for highly motivated person to join the Box Office team. The successful applicant will be a part of a team selling tickets and providing administrative support for the development of the box office service in a large receiving house.






Suitable candidates will have experience of working with the public (both in person and on the telephone) in a busy deadline driven, customer facing environment. Good computer skills, communication skills along with Office administration skills are essential.





Candidates must be able to work during the week, evenings, weekends, and Bank Holidays. The working pattern is an annual hours-based contract, and the rota is dependent on the Theatre's programme.





An opportunity has arisen to join the Box Office Team to maintain a high level of customer care for Victoria Theatre Customers. To ensure that all identified administrative duties are undertaken to ensure a smooth running of the Box Office service.






The Ideal Candidate will need to have the essential skills below




GCSE Grade 4/C or above in Maths and English, or demonstrable experience.

Experience of working directly with the public.

Demonstrate Excellent Customer care.

Telephone experience in a sales environment.

Experience of taking bookings and inputting customer data.

Experience of handling cash, credit/debit cards, banking and cashing up procedures.

GDPR knowledge.

Working within a busy office environment -demonstrable experience.

Confidence with working independently and on own initiative.

Proven ability to use IT packages including standard Microsoft Office software and customer databases Demonstrable Experience.

Closing Date: 1st October 2025

Interview Date: Week Commencing 13th October 2025

We may utilise digital interview methods.





As part of our Vision https://www.calderdale.gov.uk/vision/ we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.





On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.





Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.





For support on your application please read our Application Booklet or visit our Employment Hub.