Job Description

Riverside Studios is a vibrant arts and entertainment venue on the River Thames, home to cinema, theatre, live events, TV productions, and a busy public bar and cafe. We're looking for

Visitor Experience Assistants (VEAs)

to join our front-of-house team and help deliver a warm, professional experience for every guest who walks through our doors.

Job Summary

We are seeking a proactive and organised Box office Assistant. This role involves providing essential customer service support within a professional environment. The ideal candidate will possess excellent organisational skills, a friendly demeanour, and the ability to manage multiple tasks efficiently and ideally have experience using spektrix.

Duties

Answering and directing phone calls in a courteous and professional manner Managing incoming and outgoing correspondence, including emails. Handling basic office supplies inventory and placing orders when necessary Providing general administrative support to ensure efficient office operations Professionally handling Box Office enquiries by email and phone across theatre, cinema and memberships Assisting the Reception team with in-person Box Office queries when needed Managing phone sales and bookings for all ticketed events Keeping the Box Office and Membership inboxes actioned and up to date Ensuring show information is accurate across Spektrix and the website Assisting with cinema on-sales, holdovers, and (where required) dynamic pricing Generating Box Office reports when required Ensuring Box Office elements of producer contracts are met Occasionally attending meetings with producers, third-party agencies, or marketing teams - remove given the ad-hoc nature of the job Keep up to date with specialised show information, including promo codes and accessibility information
Job Type: Part-time

Pay: 12.71 per hour

Expected hours: No less than 16 per week

Work Location: In person