Job Description

Casual Box Office Assistant

Venue: O2 Academy Oxford
Company: Academy Music Group
Reports to: Box Office Manager
Working Hours: Casual

Important information for candidates:

Applicants must be 18+ and available to work on Wednesdays and weekends between 10pm-2am. This is a casual zero hour contract with variable hours, however it is integral to the position that candidates are available on Wednesday evenings during term time. Please do not apply for this role if you are not available at these times.

Interviews are due to take place week commencing Monday 12 January 2026 with a provisional start date of Wednesday 21 January 2026 for successful candidates.

Role

The Box Office Assistant is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events.

Our Team

Our Box Office Assistant is an integral member of the team at O2 Academy Oxford, an established and thriving live music and club venue, where our shows and events are as diverse as the individuals within it. With a positive and supportive approach, the successful candidate will be working within a dedicated, creative team, drive our core values of excellence and inclusivity, and deliver the very best experiences in live entertainment.

About You

Essential Competencies / Skills / Knowledge / Experience

Good communication and diplomacy skills
Team player
Customer focused
Experience using Microsoft Office (particularly Excel and Outlook)
Proactive organiser with good attention to detail

Desirable competencies / Skills / Knowledge / Experience

Box office experience
Knowledge in using digital ticketing platforms
Experience in a customer service based role
Flexibility to work irregular hours (weekends/evenings/public holidays)

What You'll Be Doing

Scanning and selling tickets for a variety of gig and club night events
Resolving ticketing issues
Supporting customers with accessible requirements
Financial reporting and administration
Working collaboratively with the venue team and partners

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Reality check

While this is a great opportunity in an exciting industry, this is not just a chance to see shows for free! The role is not your ordinary nine-to-five and the industry is demanding, with sometimes long and unsociable hours. The excitement and energy of the shows and events we create comes from the hard work and dedication we commit to our work, and this position is no exception so get ready to bring your very best to the role.

Job Type: Zero hours contract

Pay: From 12.30 per hour

Work Location: In person