Job Description

Hadi Care Wetherby & Harrogate is a homecare provider who is looking for a Branch Care Manager to help us grow our business in Wetherby, Harrogate and the surrounding areas.


As a Branch Care Manager, you will provide physical and emotional support to individuals and supervise teams of care assistants.


Working closely with the Registered Manager to coordinate the growth and development of a high quality private domiciliary care service for older people in the local area
Networking in the local community to raise awareness of the service
Promoting the highest standards of care and service
Working alongside field care and recruitment team to in Recruiting and training Care Professionals
Converting new client enquiries and coordinating staffing rotas
Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements
Managing a team, making sure that exceptional service is delivered to our clients and workloads are managed accordingly
Ensuring successful operation of quality control systems and performing quality assurance visits for clients
Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered
Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
Holding exit interviews and reporting any issues, trends and patterns to the senior management team/recruitment manager/recruiting for the branch.
Working alongside with field care to provide induction training, information and supervision to employees as appropriate, ensuring they are conversant with their duties, rights and responsibilities
To promote good communication by means of employee meetings, written and verbal reports and encourage openness at all levels
To monitor employees duties and performance. Ensure probationary periods are managed appropriately. Deal with informal and formal disciplinary matters
Ensure the emotional, spiritual, physical, medical and material needs of the clients are recognised, assessed and met where possible. This will involve ensuring there are regular planned reviews, assessments and formulation of care plans for all clients in liaison with other professional workers
Ensure clients are regularly consulted with as part of the branch QA system
Oversee that Health & Safety is adhered to at all times in the branch and clients homes
Ensure mandatory training requirements are met, checking the training matrix to ensure all staff are trained
Ensure rotas are covered in advance where possible and all care calls are made in accordance with client and carer rotas.


This Branch Care Manager role offers the following benefits:


Competitive initial salary 29,000 per annum based upon experience
The ability to grow and progress further up the career ladder into future roles
Employee support line
Access to our online discounts portal
Laptop and Work Mobile Phone
Holiday Entitlement


To be successful, you will:


Have strong influencing skills
Have the ability to build good working relationships
Have strong organisation and planning skills
Have the drive and motivation to take on a broad role and develop our care services
Be able to work well and accurately under pressure whilst working independently with minimal supervision
Be flexible to meet the demands of the business including participating in an on-call rota.
Willing to work towards the NVQ Level 3.


Due to the need to support the On-Call function, this Branch Care Manager position may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.


Job Type: Full-time


Benefits of this Branch Care Manager role:


Company events
Company pension
Employee discount
Free parking
On-site parking
Store discount


Branch Care Manager Schedule:


Monday to Friday
Weekend availability


Application question for this Branch Care Manager role:


How many years of experience do you have in care?
Do you have or willing to work towards a minimum qualification of NVQ Level 3 in Health & Social Care?


Licence/Certification:


Driving Licence (required)


Work Location: In person


Job Type: Full-time