Job Description

Job Overview / Purpose

We are seeking an experienced and customer-focused

Branch Manager

to oversee the daily operations of our

Home Improvement Centre

. The successful candidate will be responsible for managing staff, driving sales performance, ensuring excellent customer service, maintaining inventory, and upholding store standards. This role requires strong leadership, operational knowledge, and a passion for home improvement and retail excellence.

Key Responsibilities / Duties

1. Operational Management

Oversee daily branch operations, including opening/closing procedures, merchandising, and stock control. Ensure the store complies with all safety, health, and security regulations. Monitor and manage inventory levels.

2. Sales & Customer Service

Lead the branch in achieving and exceeding sales targets. Develop and implement local marketing and promotional strategies. Ensure excellent customer service standards are maintained by all staff. Handle customer complaints and resolve issues efficiently.

3. Financial Accountability

Monitor KPIs, profitability, and operational costs. Control shrinkage and implement loss prevention measures.

4. Facility and Asset Management

Ensure the branch and its equipment are properly maintained and presented. Oversee maintenance and cleanliness of the store to uphold brand standards.

Required Qualifications / Skills

Proven experience in retail management, preferably in a home improvement or construction environment. Strong leadership, communication, and team management skills. Solid understanding of sales principles and customer service practices. Experience with inventory and supply chain management. Competency in retail management software and Microsoft Office Suite.

Preferred Qualifications / Nice?to?Haves

Knowledge of DIY, construction, or home improvement products. Previous experience managing a store with a trade and retail customer base. Business or Retail Management qualification.

Personal Attributes

Hands-on and proactive. Results-driven with strong commercial acumen. Excellent problem-solving skills. High level of integrity and professionalism. Ability to multitask and thrive in a fast-paced environment.

Working Conditions & Other Details

Working hours: typically [e.g. Monday?Friday, 40 hours / possibly early starts due to branch opening hours]. Some weekend or overtime work may be required events.

Salary and Benefits

Competitive salary + performance bonus. Training and career development opportunities. Pension.
Job Types: Full-time, Permanent

Pay: 30,000.00-33,000.00 per year

Benefits:

Company pension
Work Location: In person