Job Description

Job Summary

We are seeking a compassionate and highly organised

Branch Manager

to join our team in Middlesbrough. As a Branch Manager you will play a crucial role in managing and overseeing care services provided to individuals in the community. You will be responsible for ensuring that clients receive high-quality, person-centred care tailored to their specific needs.

This role is an excellent opportunity to join a small fast growing care office. We are looking for an aspiring individual who would like to progress their career and achievements in the care sector. You will commence work as the branch manager with a view to potentially taking on the registration over time.

Responsibilities

Client Management:

Develop and maintain care plans for service users, ensuring their needs are met and care is delivered in line with their personal preferences.

Scheduling:

Coordinate and schedule care staff visits, ensuring the correct allocation of resources to meet the needs of clients while optimising time management and efficiency.

Care Delivery:

Monitor the quality of care provided by care workers, ensuring that all care services adhere to legal requirements, industry standards, and company policies.

Liaison:

Act as the main point of contact between clients, their families, and care workers, ensuring effective communication and support at all times.

Recruitment & Training:

Assist in recruiting, training, and supporting care staff to ensure they are equipped to deliver high-quality care.

Compliance:

Ensure that all care services comply with Care Quality Commission (CQC) standards and other regulatory requirements.

Problem Solving:

Address and resolve any issues or concerns raised by clients, their families, or staff in a professional and timely manner.

Record Keeping:

Maintain accurate and up-to-date records, including care plans, visit logs, and service reports.

On-Call Duties:

Participate in an on-call rota to ensure 24/7 support is available to clients and staff when needed.

Skills

Previous experience in a care coordination, care management, or similar role within a health or social care setting. Strong knowledge of person-centred care and the ability to develop tailored care plans. Excellent organisational and time-management skills with the ability to manage multiple tasks simultaneously. Strong communication and interpersonal skills, with the ability to build positive relationships with clients, their families, and care workers. Familiarity with CQC standards and experience ensuring compliance. Proficient in using care management software and Microsoft Office Suite (Word, Excel). Ability to work independently as well as part of a team. A valid UK driving licence and access to a vehicle (essential). NVQ Level 3 (or equivalent) in Health and Social Care. Experience working within a domiciliary care or home care setting.

PLEASE NOTE:

We are currently not accepting sponsorship applicants.

Job Types: Full-time, Permanent

Pay: 29,000.00-35,000.00 per year

Benefits:

Company car Company pension Employee discount On-site parking
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Middlesbrough TS7: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Are you competent in using the Office 365 system and any other generic computer software? Do you have a NVQ Level 3 in Health & Social Care or equivalent?
Experience:

Community Care: 3 years (required) Managing & Leading Staff: 1 year (required)
Licence/Certification:

UK Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: BranchManagerMID