Job Description

As Wales No 1 independent travel agency, Travel House specialise in family holidays and Ocean Cruises alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, and more. We have 16 Branches throughout South Wales.

What it's like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team events and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of many discounts when booking your own holidays.

What we are looking for?

We are looking for experienced Branch Manager for our successful shop in Penarth. Training and developing a team of Travel Specialists, you will be responsible for motivating your team to deliver exceptional customer service to maximise sales and overall profitability, whilst ensuring the branch runs efficiently and effectively in line with company procedures.

You will be passionate about finding every customer their ideal holiday in order to achieve both individual and team sales targets. You will lead by example and direct the coaching and development of staff to ensure the company's high standards are maintained. In addition, you will be involved in more complex situations that may arise in order to retain the loyalty and trust of your clients and staff.

What will be your key responsibilities?

Ensuring overall profitability of the branch is achieved by maximising all sales to the fullest potential

Ensuring the effective day-to-day operation of the retail branch and foreign exchange bureau

Supervising, coaching and developing branch staff

Ensuring the health, safety and general welfare of branch staff is maintained

Identifying and meeting customers' needs by providing exceptional customer service at all times

Increasing the exposure of the branch and developing new business leads

Using social media to promote offers, generating customer engagement and sales leads

Leading by example by achieving set targets covering all aspects of the retail branch

Monitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained

Acting as a figurehead within the local community and attending all promotional activities and events

Attending managers' meetings, conferences and promotional events as required

Effectively performing administrative duties

Ensuring both branch and staff appearance conforms to company standards

Ensuring that all practices relating to health and safety in the workplace and security of the retail branch are adhered to and that any issues that may arise are identified and reported in an efficient and timely manner

Assisting in the recruitment of staff who will report directly to you

To undertake any other duties that may fall into the job criteria

To treat all employees, customers and suppliers with dignity and respect

This job description is not intended as an exhaustive list of all duties and responsibilities of the post, but simply reflects the key areas involved

What competencies we are looking for?

Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business

Good leadership skills and experience of working within a supervisory role

Ability to coach, develop and motivate a team

Ability to work towards individual and team sales targets

Excellent communication and customer service experience

Good accuracy and numerical skills with the ability to understand and interpret financial statistics

Ability to assist with the development of staff in order to maximise job satisfaction and performance

Competent IT Skills

What experience we are looking for?

Previous managerial/supervisory experience ideally working within a retail travel branch

Passionate about travel and tourism

Excellent travel product knowledge with a good working knowledge of tour operator systems

Good sales and presentation skills

Customer focussed

Problem solver

Team player

Good organisational and time-management skills

Excellent communication skills

Previous travel agency sales experience with a proven sales record

Job Type: Full-time

Pay: 28,280.00-31,815.00 per year

Benefits:

Company events Company pension Employee discount Free or subsidised travel Private dental insurance Private medical insurance
Experience:

Management: 2 years (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person