Job Description

Lead a thriving branch for the UK's largest mutual, where your leadership directly impacts the financial wellbeing of our member-owners and local community.

You'll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team.


We need a Branch Manager for our branch in Abergavenny.


This role is permanent working full time, 35 hours per week, Monday to Saturday.


If this role is advertised as part time the salary will be pro rata.


You'll need to be within a 45-minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.


If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What You'll Be Doing

Working on the branch floor alongside your team, you'll make sure they are fully trained and performing at their best.


You'll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services. You'll also be responsible for creating and implementing your branch's business plan.


Our branches are always busy, so you'll have to be organised and able to work quickly while still giving the best service. You'll have the support of your management team to help with training and guidance.


You'll also need to be able to use our computer systems and processes. But don't worry, we'll train you to do that.

About You

As a minimum requirement you'll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top notch customer service and creating positive outcomes.


You will have experience of managing people and working in a busy retail environment. Leading by example; with a commercial understanding and knowledge of financial regulations and processes. You will be able to monitor and explore branch activity to spot opportunities and make your customers better off.


By being resilient, versatile and flexible you will be able to prioritise effectively and deal with ever-changing requests.


It would be nice if you also had previous experience as a branch manager in a retail environment.


We are the front line in protecting our members, building our society.


Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:


Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Benefits

There are all sorts of employee benefits available at Nationwide, including:


A personal pension - if you put in 7% of your salary, we'll top up by a further 16% Up to 2 days of paid volunteering a year 25 days holiday pro rata Life assurance worth 8x your salary A great selection of additional benefits through our salary sacrifice scheme Access to an annual performance related bonus Access to training to help you develop and progress your career Wellhub - Access to a range of free and paid options for health and wellness

What to Do Next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.


We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Our Purpose

We forge our own path at Nationwide.


As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.


If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.


At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.


We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.


Reference: 10


Benefits:


Company pension Health & wellbeing programme Life insurance Paid volunteer time
Work Location: In person