Job Description

Company Description

We're Hiring: Branch Operations Manager

Location: Birmingham UK - Hybrid

Pay: 49,200 + Bonus + Car Allowance 8,300

?

Benefits: Ranging from -

Single Cover Health Care 3x Salary Life Assurance 5% Employer Contribution Pension. 25 Days Holiday + 8 Bank Holidays. Cycle 2 Work Scheme. Free Mortgage advice & More!

Learning & Development:

From day one, you'll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Grade: G

See a Different World. Where potential is seen and progress is nurtured.


Are you a dynamic leader with a passion for operational excellence and client service? At Securitas, we're transforming the security industry by putting people and our clients at the heart of everything we do. We're looking for a

Branch Operations Manager

to lead our service delivery, providing outstanding client experience, whilst maximising overall drive and performance across a portfolio of clients within a given branch geography.


Spanning a 2hr 30min radius from your base of Birmingham, we're looking for a

Branch Operations Manager

with robust management and leadership capabilities to help us reset, refocus, and re-energise our branch operations in our Birmingham branch. You'll bring a sharp eye for detail and a passion for getting the basics right--driving renewed process improvement and embedding operational excellence at every level.


Accountable and commercially astute, you'll understand the power of well-defined processes in delivering outstanding service and upskilling our people. Your ability to engage, inspire, and empower your workforce will be key to creating a high-performing, client-focused culture that thrives on continuous improvement and shared success


Whilst candidates form different industries as always encouraged to apply, an experience in Security or a similar sector would be beneficial to really hit the ground running, at Securitas UK, we're all about blue skies thinkers!

What You'll Be Doing

As a Branch Operations Manager, you'll be responsible for:

Key Responsibilities

Operational Leadership

: Lead the delivery of protective services across a defined client portfolio, ensuring all contractual obligations are met with excellence.

Financial Accountability

: Jointly own the branch P&L with the Protective Services Development Manager, ensuring margin targets are met or exceeded.

Service Excellence

: Drive high-quality service delivery through proactive planning, continuous improvement, and alignment with client SLAs and KPIs.

Workforce Planning

: Ensure effective resourcing, scheduling, and training of officers and employees to meet operational demands.

Client Relationship Management

: Build and maintain strong, collaborative relationships with clients, attending KPI/SLA meetings to ensure alignment and satisfaction.

Performance Monitoring

: Track and analyse branch KPIs across people, safety, operations, customer satisfaction, and financial performance.

Employee Engagement

: Foster a culture of recognition, development, and high engagement, promoting the company's core values of Integrity, Vigilance, and Helpfulness.

Succession Planning

: Identify and develop talent within the branch to ensure long-term capability and service continuity.

Process Improvement

: Champion a continuous improvement mindset, using data and business intelligence to streamline operations and enhance service delivery.

Health & Safety Compliance

: Promote a strong safety culture, ensuring all policies, procedures, and training are adhered to.

Collaboration

: Work closely with the Protective Services Development Manager and support departments to ensure seamless service delivery and internal alignment.

Strategic Contribution

: Support the achievement of broader business goals by contributing to strategic planning and execution at the branch level.

Qualifications

What We're Looking For

We're seeking someone who is:

A confident and empathetic leader with proven people management skills. Commercially aware with experience in P&L ownership, forecasting, and budgeting. Passionate about delivering exceptional customer service. Skilled in using data and business intelligence to drive performance. Flexible and adaptable - willing to work shifts to meet operational needs. Right to Work in the UK + 5 year checkable work history. Great communicator with a high level of professionalism and integrity.

Additional Information

It's great to see you're considering a career with Securitas UK!

Join our global team of 336,000+ colleagues and help make the world a safer place.


At Securitas, we live by our values of

Integrity, Vigilance and Helpfulness

, and our People Promise:

Opportunity

- We see potential in every person and situation

People

- We open our eyes to all that's good

Purpose

- We make your world a safer place

What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we're here to support you--just email us if you need help.

Diversity & Inclusion - Be Yourself

We are an inclusive employer, proud of our

Level 2 Disability Confident status

(guaranteeing interviews for eligible candidates) and recognition as an inclusive employer. We support equality through

Employee Networks

, the

Race at Work Charter

, and the

Armed Forces Covenant

. We also celebrate diversity with events like

BSL Week, International Women's Day, PRIDE and Black History Month

.

Your Benefits

STRIVE

- Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.

Dental Plans

- A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment

HSF Health Plan

- Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.

Cycle to Work

- A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.

Specsavers

- Save money on eye tests and when purchasing spectacles.

WeCare

- A 24/7 online GP, mental health support service, get fit programme and more.

Toothfairy

- Online access to advice and guidance, from real UK Dentists.

Pension Plan

- Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.

Payroll ISA

- An ISA savings account is a great way to meet your longer term personal financial goals.

Free Mortgage Advice

Go & Live

- Financial Wellbeing Hub

Death in Service Benefit

- Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step

Join a team that values you. Click 'I'm Interested' and start your career with Securitas UK today.

See a different world.