Job Description

Operations Manager / Client Relations

Location:

Fitzrovia & King's Cross, London

Employment Type:

Full-Time, On-site (1 day per week WFH flexibility)

Start Date:

1st December 2025

Training:

Paid training period (approx. 2 weeks) with the current Operations Manager and Owner to ensure a smooth transition

About Us

We're a growing, boutique

beauty coworking space

with two beautiful central London branches -- in Fitzrovia and King's Cross -- designed to support independent beauty professionals in a vibrant, collaborative environment.
Our mission is to provide a seamless, inspiring, and professional space for our clients to thrive. As we expand, we're looking for a proactive, organised, and people-focused

Operations Manager / Client Relations Lead

to join our team and help shape the next stage of our journey.

The Role

As the

Operations Manager / Client Relations

lead, you'll be the heartbeat of our day-to-day operations -- ensuring both branches run smoothly, our clients feel supported, and our business continues to grow.
You'll oversee all operational aspects of the two locations (within walking distance of each other), maintain excellent client relationships, and implement systems that improve efficiency and customer experience.

Key Responsibilities

Oversee daily operations across both branches, ensuring smooth and efficient workflows Maintain and strengthen client relationships to ensure satisfaction and retention Manage all client communications via email, WhatsApp, and our online enquiry systems Handle client onboarding using

HubSpot CRM

- ensuring data accuracy and process consistency Conduct viewings for prospective clients at both locations Organise and maintain client databases and booking systems (via our branded app) Prepare and analyse booking, financial, and monthly performance reports Generate invoices and manage operational financial records Conduct regular inventory checks and ensure both sites are well-equipped Collaborate with the Owner to develop marketing ideas and client acquisition strategies Implement and improve business

automations

to streamline daily operations Ensure the space reflects our brand's high standards of professionalism and care

What We're Looking For

Proven experience in

operations management

and

client relations

, ideally within the beauty, wellness, or hospitality industry Strong proficiency in

HubSpot CRM

(literal proficiency required) Excellent

Excel

skills - confident creating and analysing reports Exceptional organisation and multitasking abilities Strong communication and interpersonal skills - approachable, professional, and client-focused A self-starter who thrives in a dynamic, hands-on role Ability to manage two locations and ensure consistent standards at both A proactive mindset - you see what needs to be done and make it happen

Why Join Us

Be part of a warm, supportive, and growing business that values initiative and creativity Paid, hands-on training to ensure you feel confident and supported from day one Hybrid flexibility - 1 day per week work from home Opportunities for growth as the business continues to expand Work in two beautiful central London spaces surrounded by talented beauty professionals

Start Date

1st December 2025

(Paid training period starting mid-November, approx. 2 weeks, shadowing the current Operations Manager and Owner.)

How to Apply

If you're an organised, people-oriented professional who loves creating structure, building relationships, and helping a business thrive -- we'd love to hear from you!
Please submit your

CV and a short cover letter

explaining why this role is the perfect fit for you.

Job Types: Full-time, Permanent, Fixed term contract
Contract length: 24 months

Pay: 36,000.00 per year

Benefits:

Employee discount Store discount Work from home
Work Location: Hybrid remote in London WC1H