Job Description

We are looking for a Group/Branch Contact to act as a named contact service for people seeking help or information about MND the Association or your Branch/Group.
Country
Wales
County
Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen
The MND Association was founded in 1979. Our mission is to improve care and support for people with MND, their families and carers. We also fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
"I am extremely honoured to be a volunteer for the MND Association. The most rewarding thing is knowing that I have helped people to access the services, equipment and support they need." Jo-Ann, Volunteer
What's involved?

• Responds to calls and emails from people affected by MND, supporters and prospective volunteers.
• Provides clear and up-to-date information about the MND Association and branch/group activities
• Signposts people to appropriate alternative sources of help, advice and information

This role will suit me if I:

• Able to communicate clearly and effectively, with a calm and confident telephone manner
• Have a patient and empathetic approach
• Have an understanding of MND and its impact on families, or a willingness to learn
• Understand the need for confidentiality and the importance of data protection
• Have good computer skills and access to a computer

What's in it for me?

• Make a positive impact to the lives of people affected by MND
• Become part of a friendly and dedicated team
• Get access to a range of learning opportunities

How flexible is the role?
Branch or Group Contacts will usually work for approximately 2 hours per week responding to enquiries, follow-up calls and emails regularly.
What sort of training/induction will I receive before starting?
You'll be inducted into the role and informed about the Association. As part of this, you will receive e-learning, face-to-face training and mentoring. The training programme will also include experiential and reflective learning.
2018 MND Association: Registered in England. Registered Charity no. 294354