Job Description

Lead with Care. Deliver with Heart.
At Pilgrim's Europe/Oakhouse Foods, we're passionate about delivering delicious, nutritious meals with a personal touch. We're looking for a dedicated and organised Branch Supervisor to help lead our local team and ensure our customers continue to receive outstanding service - day in, day out.
Key Responsibilities:

• responsible for the smooth and efficient running of daily operations
• lead and oversee the daily activities of the warehouse, telesales, and delivery teams to ensure orders are picked, processed, and delivered on time while maintaining high standards of quality and service.
• maintaining a warm, supportive environment for both your team and our valued customers
• monitor stock levels and liaise with the warehouse team to maintain accurate inventory
• manage and motivate warehouse pickers, telesales agents, and delivery drivers to achieve performance targets.
• provide clear direction, delegate tasks, and monitor team productivity
• address and resolve customer complaints or issues, ensuring customer satisfaction
• ensure all activities comply with company policies, health & safety regulations, and food handling standards

What We're Looking For:
Leadership Skills: Proven ability to manage and inspire diverse teams.
Operational Expertise: Strong understanding of logistics, warehousing, and delivery processes.
Problem-Solving: Ability to identify and resolve operational or customer service challenges quickly and effectively.
Organisational Skills: Excellent multitasking, time management, and prioritisation abilities.
Communication: Strong verbal and written communication skills for engaging with the team, customers, and senior management.
Attention to Detail: Ensuring accuracy in order processing, inventory, and delivery schedules * Previous experience in a supervisory role within logistics, warehousing, or a similar fast-paced environment.

• Familiarity with frozen food or perishable goods operations is an advantage.
• Proficiency in using inventory management systems and Microsoft Office tools.
• Valid drivers license is preferred

Why Join Us?

• be part of a company that makes a real difference in people's lives
• supportive team environment with opportunities for growth
• competitive salary and benefits
• the satisfaction of helping our customers stay independent and well-nourished at home

If you're ready to lead with care and take pride in a job well done, we'd love to hear from you. Join Pilgrim's Europe//Oakhouse Foods and help us deliver more than just meals
Pilgrims Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.
Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.
Across Pilgrims Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrims Europe team are based in our Pilgrims UK, Moy Park, Pilgrims Food Masters and Pilgrims Shared Services businesses.