Job Description

Job Title:

Brand Experience Manager

Location:

82 Chelsea Manor Street, London, SW3 5QJ

Salary:

40,000 per annum

Job Type:

Full-Time, Permanent

Company:

Yorkshire Dental Suite

About Yorkshire Dental Suite

At Yorkshire Dental Suite, we're redefining what it means to go to the dentist. We combine world-class clinical care with exceptional patient experience, luxury surroundings, and a commitment to innovation and excellence. As we expand our presence to London, we're looking for a passionate and dynamic

Brand Experience Manager

to help bring our distinctive brand ethos to life in the capital.

The Role

We're seeking a highly motivated

Brand Experience Manager

to lead the execution of our brand vision and customer experience at our prestigious Chelsea location. This is a key role that bridges marketing, customer service, and operations -- ensuring every touchpoint reflects our commitment to premium care and a luxury client journey.

You'll be responsible for delivering exceptional in-clinic experiences, developing brand-aligned events and partnerships, and ensuring the visual and experiential identity of Yorkshire Dental Suite is consistently maintained.

Key Responsibilities

Customer Journey Ownership

: Curate and enhance the full patient journey -- from online enquiries and booking to post-treatment follow-up -- ensuring a seamless, high-touch experience.

Brand Consistency

: Uphold Yorkshire Dental Suite's premium aesthetic and service standards in-clinic and across all brand touchpoints.

Event & Partnership Management

: Plan and execute in-clinic events, influencer visits, and local partnerships that increase brand visibility and engagement.

Team Training & Culture

: Work with front-of-house and clinical teams to instil a luxury service culture aligned with brand values.

Content & Social Support

: Collaborate with the marketing team to generate content opportunities, capture real-time experiences, and support brand storytelling.

Customer Feedback & Insights

: Monitor client feedback (reviews, surveys, social mentions) and implement improvements that elevate the experience.

Clinic Ambience & Styling

: Maintain the visual and sensory standards of the clinic -- from scent and lighting to music and refreshments.
About You

Proven experience in a brand, hospitality, retail, or client experience management role -- ideally in a premium or luxury environment. A natural brand ambassador with a keen eye for detail and style. Passionate about customer service and elevating everyday experiences. Highly organised with excellent communication and leadership skills. Confident working cross-functionally with clinical teams, management, and external partners. A self-starter who thrives in fast-paced, growing environments.
Perks & Benefits

Competitive salary of 40,000 per annum Opportunity to be part of a fast-growing, innovative healthcare brand Beautiful, modern working environment in the heart of Chelsea Ongoing training and professional development Discounts on dental treatments Team socials and brand events
How to Apply

If you're excited to play a key role in bringing luxury and innovation to the world of dentistry, apply now with your CV and a short cover letter explaining why you're the perfect fit for the Brand Experience Manager role at Yorkshire Dental Suite.

Job Type: Full-time

Pay: 40,000.00 per year

Work Location: In person