Job Description

JOIN THE TEAM

Marcliffe is undergoing a bold transformation. With a multi-million pound investment underway, including a stunning new 130-cover brasserie, whisky snug, reimagined guest suites, and further expansion recently announced, we are redefining what luxury hospitality means in the North-East of Scotland.

We are now seeking an experienced Brasserie Manager to lead our new food and beverage offering into this exciting new era.

ABOUT THE ROLE

You will oversee the effective operations of our new Brasserie, supporting the planning and preparation of the opening and launch. This is a hands-on leadership role where your passion for people, service and quality will shine through every guest interaction, ensuring the team deliver the highest standards of customer service, from brunch to lunch, dinner to evening cocktails.

You will set the tone for a warm welcome and exemplary standard of service, while effectively managing all resources and costs to maximise revenue. This is a key role in an exciting time of change and investment, suitable for an experienced restaurant leader.

WHAT YOU'LL DO

Using our

recipe for success

, empowering our people, excellence in service, strengthening infrastructure and optimizing operations, you will:

Lead the team to create a warm and welcoming environment to ensure guests receive a personal and memorable experience. Oversee all aspects of the Brasserie operations, including inventory management, ordering, and maintaining supplies. Maximise revenue and profitability on an ongoing basis by upselling and actively pursuing any opportunities that arise. Be a visible and hands-on leader, taking ownership of its operation and the guest experience. Manage recruitment and retention of the team. Ensure all team members are fully trained and continually developed. Create weekly staff rotas - ensuring adequate cover in place while managing costs. Liaise with all other departments as required to ensure accurate guests' information is obtained, requirements are met and consistent, high-quality presentation of food and beverages. Assess guests needs and preferences, make suggestions and provide food, wine, and beverage recommendations. Create a positive work environment and promote a positive people culture through effective communication and regular team meetings. Evaluate guest satisfaction levels with a focus on continuous improvement. Maintain up to date knowledge of all current licensing, health, safety, and food hygiene requirements and ensure that the restaurant staff are fully compliant. Collaborate with the team to develop innovative drink menus that complement the food offering. Maintain an awareness of trends and propose ideas to build the guest experience within your areas of responsibility. Ensure effective communication and provision of information to all team members through briefings/meetings and regular feedback. Actively support and contribute to the wider hotel team as required. Ensure the highest standards are maintained throughout the hotel and that guest expectations are exceeded.

ABOUT YOU

Proven experience in a similar role within restaurant/brasserie or hospitality venue, ideally with high volume, yet elevated exceptional service. A natural leader with a hands-on, guest-focused approach. Strong knowledge of food and drink, with a passion for quality and innovation. Strong commercial awareness and business acumen. Excellent communication, team-building and management skills. Calm under pressure, with a proactive, flexible and solutions-focused mindset with excellent organisational skills and attention to detail Experience of supporting and leading the opening/launch of a restaurant/bar/venue is desirable

WHAT WE OFFER

Salary circa 35,000 - 40,000 Ongoing investment in your personal development with access to internal and external training and programmes. Monthly service charge and gratuities via Tronc Free onsite parking Meals and uniform provided Employee Discount Shine Awards programme

To apply

For more information or to apply, contact us, providing your CV and cover letter to recruitment@marcliffe.com

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Discounted or free food Employee discount Free parking On-site parking Referral programme
Ability to commute/relocate:

Aberdeen AB15: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 01/08/2025