Job Description

7 Hospitality Management is looking for an enthusiastic & dedicated

Breakfast Team Member

as part of our

F&B team

to join us in this exciting opportunity. This is

Permanent

role based at our

Dalhousie Castle Hotel

&

Aqueous Spa.

As a Team Member, you will play a crucial role in delivering exceptional guest experiences while ensuring the smooth operation of our establishment. Your responsibilities will encompass various aspects of food service and hospitality, contributing to a welcoming atmosphere for all guests.

Just eight miles from Edinburgh but a million miles from the hustle and bustle of city life, our ancient fortress is the perfect spot to relax and unwind in blissful seclusion. Standing in eleven acres of private parkland and wooded valleys, it's a place to make memories, to bring to life 800 years of history and to enjoy the best of Scottish hospitality. The hotel features, 29 characterful Scottish bedrooms, a unique award winning dining experience in the double AA rosettes Dalhousie Dungeon restaurant, an Orangery, Aqueous Spa and 5 conference and function suites.

Responsibilities

As a

Breakfast Team Member

for the

Dalhousie Castle Hotel

&

Aqueous Spa

, we are looking for a positive can do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;

Provide outstanding guest services by greeting customers warmly and addressing their needs promptly. Assist in food preparation and presentation, adhering to culinary standards and food safety regulations. Engage in upselling techniques to enhance the guest experience and promote menu items effectively. Maintain cleanliness and organisation within the kitchen and dining areas, ensuring compliance with health and safety standards. Perform basic maths for order processing and cash handling accurately. Collaborate with team members to ensure efficient service during peak hours, demonstrating excellent time management skills. Participate in training sessions to enhance culinary skills and knowledge of menu offerings. F&B operations across restaurant, bar and function rooms
All complaints, comments, special requests and other business are to be recorded in the daily handover log

Set to and maintain breakfast standards

Prepare and serve food items to company and hygiene standards

To clear and set tables

To complete all statutory training within set timelines

Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/tv

To operate the hotel's EPOS systems and to be fully conversant on till systems.

To provide a warm welcome to all guests and ensure they receive excellent quality of service when in any of the F&B outlets and throughout the hotel

Polishing cutlery and preparation of glasses and crockery ready for service

Ensure you are remaining fully compliant with licensing laws, health and safety and other statutory regulations Completion of the shift handovers and shift checklists To be aware of all local events, all local competitors to ensure that our F&B operation and product remains the market leader Ensure compliance with regard to food hygiene and hotel food and beverage systems in line with the company Food Policy & current legislation

Skills

Strong understanding of food safety practices and regulations. Excellent guest service skills with a friendly and approachable demeanour. Basic culinary skills with an eagerness to learn more about food preparation. Proficient in basic maths for handling transactions and order calculations. Effective time management abilities to prioritise tasks during busy periods. Experience in hospitality or restaurant settings is advantageous but not essential. A team-oriented mindset with the ability to work collaboratively in a fast-paced environment.

Our Values

Transparency

|

We ensure clarity in communication so that there are no surprises

Ownership

|

We think and perform like owners

Driven

|

We have a constant desire for improvement

Investment in our People

|

We continuously invest in our people to ensure that they are the best that they can be

Benefits

Pension Scheme

Discounted Hotel Stays across our 7H Portfolio

Discounted Food and Beverage across our 7H Portfolio

Enjoy your birthday off!

Employee of the month programme

Employee Assistance Programme (EAP)

Online Retail Discounts

Long service recognition scheme

Complimentary overnight stay within probationary period

Free use of leisure club facilities within other 7H hotels

Job Types: Part-time, Zero hours contract

Pay: Up to 12.21 per hour

Additional pay:

Tips
Benefits:

Discounted or free food Employee discount Free parking On-site parking
Experience:

Hospitality: 3 years (preferred) Customer service: 3 years (preferred)
Work Location: In person

Join us as a Team Member and contribute to creating memorable experiences for our guests while developing your skills in the culinary and hospitality fields.

Job Types: Part-time, Permanent, Zero hours contract

Pay: 12.21 per hour

Expected hours: 10 - 25 per week

Additional pay:

Tips
Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person