Job Description

JOB TITLE: Waiter





DEPARTMENT: Food and Beverage





RESPONSIBLE TO: Food and Beverage Manager, Banqueting Manager, and Assistants/Supervisors





SCOPE AND PURPOSE OF THE JOB:

To maintain high standards of service.

Responsibilities include:


Providing excellent waiting service to ensure member satisfaction Taking customer orders and delivering food and beverages to the tables Ensuring food safety and health and safety guidelines are followed at all times. Ensuring catering areas are clean and tidy at all times.

Job brief

We are looking for a skilled Waiter or Waitress to serve food and beverages to our members.


Responsibilities include greeting and serving members, providing information on menus, multi-tasking various front-of-house duties. Able to perform well in a fast-paced environment, be polite with our members, be a team player and be able to effectively communicate with the kitchen to make sure orders are accurate and delivered promptly.


It is a 7 day operation and will require working often during weekends and bank holidays.

Responsibilities

Greet and escort members to their tables Understand the banqueting menu and provide detailed information when asked (e.g. ingredients or potential food allergies) Prepare tables by setting up linen, cutlery and crockery Up-sell additional products when appropriate Take accurate food and drinks orders Communicate order details to supervisors/manager Serve food orders Arrange table settings and maintain a tidy dining area Clear, move tables as needed as per the supervisor/manager instruction Be able to clear multiple plates at once Carry dirty plates, and crockery to the kitchen for cleaning Follow all relevant health and safety and food safety regulations Provide excellent customer service to guests

Requirements and skills

Similar experience preferred but not essential. Attentiveness and patience with members The ability to perform well in a fast-paced environment Effective communication skills

Employee Benefits:

Progression within the role Additional holidays during the Christmas break Interest-free season ticket loan Long service award scheme Retirement Gift Scheme Flow: Online Training Uniform and laundry service Free meals on duty Free eye test and glasses vouchers

Additional services:

Generous Pension scheme EAP & Employee well being services



INDFOH