Job Description

Job Type:
Permanent
Build a brilliant future with Hiscox

Position: Broker Relations Manager
Reporting to: Head of Broker Relations
Location: London
Type: Full Time hybrid
The Team
The teams sits within the London Market Chief Underwriter's office supporting our underwriting teams with broker development from a strategic level. The Hiscox London Market Broker Relations team is the bridge between Hiscox's underwriting teams and Hiscox's broker partners. Through a deep understanding of what Hiscox's underwriters can deliver and what brokers are looking for, Broker Relations help to deliver better relationships, better decisions, and better outcomes. The team seek to ensure that our Underwriters across different classes of business are capitalising on the opportunities we have from our brokers and evolving as needs change. Crucial to this is ensuring we extract maximum value from the Broker Consulting Agreements and managing larger facility opportunities.
The role
You will join the Broker Relations team, actively supporting the Head of Broker Relations and London Market executives in strategically planning and developing broker plans with our key brokers. In this role, you will forge strong relationships and tackle a diverse array of tasks. This highly visible position will put you in direct contact with senior management teams both internally and externally, providing an exciting opportunity to drive business growth and make a tangible impact.
Responsibilities:Relationship Management: Build and maintain strong relationships with brokers and clients. Act as the primary point of contact for broker engagements and ensure their needs are met. Account Management: Lead the development and execution of broker plans. Manage broker accounts and ensure smooth communication between teams, taking ownership to resolve challenges. Performance Monitoring: Monitor and drive the performance of broker agreements, track progress against goals, and provide regular updates to the team. Identify areas for improvement and implement necessary changes. Market Insights: Gather and analyse market data to identify trends and opportunities. Provide insights and recommendations to support decision making and enhance broker engagement. Project Management: Manage major projects related to broker relations, ensuring tasks are completed on time and to the required standards. Collaborate with cross-functional teams to achieve project goals. This includes facility tenders. Compliance: Ensure all broker agreements comply with regulatory requirements and company policies. Identifying and mitigating risks associated with broker agreements. Continuous Improvement: Contribute to the ongoing improvement of broker relations processes and practices. Suggest and implement solutions to enhance broker satisfaction. Reporting: Provide regular reports on broker relations activities and performance. Communicate effectively with internal and external stakeholders.

Our must haves:In depth knowledge of the Specialty Insurance market and wider macro-economic environment. Strong track record of broker and client relationship management strategies A strong performer with significant large account management development experience Ability to contribute to the overall Hiscox London Market strategy and add value beyond your own specialism Superb interpersonal, communication and collaboration skills who can bring commercial intellect A strong negotiator with proven influencing skills Able to quickly establish credibility in order to develop long lasting relationships with brokers and Underwriters Great problem solving and analytical abilities Organised with a proactive approach to juggling priorities A flexible approach to workload

Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
About Hiscox
As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary.
We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram.(@HiscoxInsurance) Work with amazing people and be part of a unique culture