Job Description

On Site Trowbridge Customer Service & Operations Full Time Closing on: Dec 8 2025 24,570


Are you looking for a role where you get satisfaction from seeing projects through from start to finish? Are you a great communicator with fantastic organisation skills? Would coordinating the build process for new commercial vehicles be of interest to you?



If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

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At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.



We're proud to be a

Top 50 Inclusive employer.

We're a signatory of the

Women in Finance

and the

Race at Work Charter

and we're

Disability Confident Committed

.

What does the role involve?

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Reporting into our Build Team Leader you'll be joining a team Build Executives who co-ordinate the build process of new commercial vehicles for our fleet customers. From a car converted for business use, Light Commercial Vehicles (LCV's), Heavy Goods Vehicles (HGV's) through to specialist vehicles such as fuel tankers and plant equipment, you'll be liaising with the manufacturer, suppliers, customer and internal colleagues to ensure the timeline for each vehicle build is mapped, communicated and delivered on time.



You will spend your initial onboarding period predominantly in the office before transitioning to our hybrid working model, which requires a minimum of three days per week in our Trowbridge office.

Some of your key duties will include:

Managing vehicle orders and the build process in line with our service level agreements (SLA's) Liaising with internal and external stakeholders to ensure the vehicles are ready for the customer in a timely manner Highlighting any performance issues of suppliers or delays to the build process to the relevant stakeholders Reviewing and checking compliance documents on a daily basis

What are we looking for?

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You are able to demonstrate strong organisational skills, effective time management, and a proactive approach to customer service and administrative tasks.



Also, we're looking for the following:


Excellent verbal and written communication skills Comfortable using Microsoft products (particularly Excel) and confidence to learn our internal systems A great approach to team working An interest in vehicles would always help but isn't necessary!

What can we offer you?

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At Novuna we take our people promise seriously. If you join us, you'll have a

chance to make a difference, opportunities to learn, and time to shine

.



In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:


Flexible hybrid working 25 days' holiday, plus bank holidays and the option to buy/sell 5 days Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

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Interested? Start your application today and see what Novuna can offer you.



Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.



We're

Disability Confident Committed

, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid