Job Description

Corb Ltd are a Facilities Maintenance company, carrying out planned and reactive maintenance with commercial and retail clients across the UK

We are looking for someone to join our Maintenance Department as a Building Services Manager.

Role Summary

The Building Services Manager will play a critical role in overseeing the quality, consistency, and performance of Corb Ltd's Building Fabric Maintenance Services.

The successful candidate will split their time between our office in Shropshire and various client sites, supporting the technical development of the engineering team, auditing completed works, reviewing quotations, and driving supply chain collaboration.

The role is hands-on and people-focused, ideal for a builder or fabric-biased professional with management experience, looking to step into a more senior leadership position.

In addition to the salary, the role has the benefit of a company vehicle, laptop and mobile phone.

Key Responsibilities:

Operational & Quality Oversight

Conduct site-based and desktop audits of completed works to assess quality, compliance, and customer satisfaction. Identify trends in substandard performance and lead interventions to raise standards. Review and approve high-value or complex quotations before client submission.

Technical Support & Escalation

Act as the technical escalation point for engineers, helpdesk personnel, and clients regarding Building Fabric-related issues. Provide guidance on remedial strategies, materials, and scope feasibility to ensure correct outcomes. Attend site during high-risk or business-critical jobs to provide leadership and assurance.

Team Leadership & People Management

Line manage the team of Building Services Engineers Support and monitor engineer performance through: Corrective and Preventive Actions Performance Improvement Plans Disciplinary procedures (with HR support) Handle grievances, annual leave, and general personnel issues with sensitivity and fairness, escalating to outsourced HR partner when necessary. Lead regular team toolbox talks and one-to-one reviews.

Supply Chain Development

Build and strengthen relationships with wholesale suppliers and specialist subcontractors. Work with the Operations Manager to identify betterment opportunities in procurement and delivery.

Client & Compliance Engagement

Attend client-facing meetings to present engineer performance data and recommend service innovations. Participate in third-party audits or accreditations to demonstrate and evidence Corb's delivery standards.

Systems & Reporting

Use email (Outlook), spreadsheets (Excel), and basic reporting tools confidently. Maintain accurate records via Corb's CAFM system (BigChange) - full training will be provided.

Out-of-Hours Escalation Support

While not part of the formal on-call rota, the role requires flexibility to respond to critical issues outside working hours on an ad-hoc basis.

Candidate Requirements:

Essential

Proven experience in Building Fabric maintenance (carpentry, roofing, decorating, minor plumbing, etc.). Demonstrated leadership experience within a field-based engineering environment. Strong communication skills, both written and verbal. Ability to influence, manage conflict, and provide constructive feedback. Comfortable using basic computer systems (Outlook, Excel). A Full UK Manual Licence with no more than 3 points

Desirable

Prior experience using a CAFM system (e.g. BigChange). IOSH Managing Safely or equivalent H&S training.
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Corb Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords:

Maintenance Service Manager, Reactive Maintenance, Planned Maintenance, M&E Management, Mechanical and Electrical, Building Maintenance, CAFM System BigChange, Team Leadership, Engineering Manager, Telford, Shropshire, UK-wide, Maintenance Management, Corb Ltd.

Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Benefits:

Company car Company events Company pension Free parking
Work Location: Hybrid remote in Telford TF2 9TX